- Gardening
- Astrology
- Animal Care
- Mindfulness Practices
- I have a passion for photography and editing photos
- Yoga
- Drawing and Painting
Kate MacMillan
Hampstead
Summary
Detail-oriented Shift Leader with proven skills in team leadership and customer service. Recognized for enhancing operational efficiency and training staff to deliver exceptional service.
Results-driven professional with extensive experience in managing daily operations and training new employees. Skilled in cash handling and conflict resolution, committed to fostering a positive work environment and ensuring customer satisfaction.
Overview
2
2
years of professional experience
Work History
Shift Leader
Taco Bell
Hampstead, NC
03.2024 - Current
- Oversaw daily operations to ensure smooth workflow and optimal customer service delivery.
- Trained and mentored new team members on food preparation and safety protocols.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Implemented scheduling adjustments to optimize staff coverage during peak hours.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Conducted quality control checks to maintain food safety standards and product consistency.
- Resolved customer complaints efficiently, enhancing overall dining experience satisfaction.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Coordinated shift schedules and assigned tasks to optimize workflow efficiency.
- Supervised crew members to ensure adherence to operational standards and safety protocols.
- Trained new employees on equipment usage and company procedures, enhancing team performance.
Education
High School Diploma -
Homeschooling
Hampstead, NCSkills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Team motivation
- Strong verbal and written communication
- Training assistance
- POS system operation
- Sales and upselling
- Shift paperwork completion
Interests
Timeline
Shift Leader
Taco Bell
03.2024 - Current
High School Diploma -
Homeschooling