Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Kate MacMillan

Hampstead

Summary

Detail-oriented Shift Leader with proven skills in team leadership and customer service. Recognized for enhancing operational efficiency and training staff to deliver exceptional service.

Results-driven professional with extensive experience in managing daily operations and training new employees. Skilled in cash handling and conflict resolution, committed to fostering a positive work environment and ensuring customer satisfaction.

Overview

2
2
years of professional experience

Work History

Shift Leader

Taco Bell
Hampstead, NC
03.2024 - Current
  • Oversaw daily operations to ensure smooth workflow and optimal customer service delivery.
  • Trained and mentored new team members on food preparation and safety protocols.
  • Managed inventory levels, reducing waste through effective stock rotation practices.
  • Implemented scheduling adjustments to optimize staff coverage during peak hours.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Conducted quality control checks to maintain food safety standards and product consistency.
  • Resolved customer complaints efficiently, enhancing overall dining experience satisfaction.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Coordinated shift schedules and assigned tasks to optimize workflow efficiency.
  • Supervised crew members to ensure adherence to operational standards and safety protocols.
  • Trained new employees on equipment usage and company procedures, enhancing team performance.

Education

High School Diploma -

Homeschooling
Hampstead, NC

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Flexible schedule
  • Team motivation
  • Strong verbal and written communication
  • Training assistance
  • POS system operation
  • Sales and upselling
  • Shift paperwork completion

Interests

  • Gardening
  • Astrology
  • Animal Care
  • Mindfulness Practices
  • I have a passion for photography and editing photos
  • Yoga
  • Drawing and Painting

Timeline

Shift Leader

Taco Bell
03.2024 - Current

High School Diploma -

Homeschooling
Kate MacMillan