Kate Langston
Wilmington
Summary
Proven to excel in high-pressure environments, I leveraged strong multitasking and customer service expertise at Felix Cafe to enhance guest satisfaction and streamline operations. Adept at fostering team collaboration and driving revenue through strategic upselling, my approach combines effective communication with a flair for creating memorable customer experiences. I also have experience training new employees on the bar/well and creating new cocktails.
Overview
4
4
years of professional experience
Work History
Bartender
Felix Cafe
01.2022 - 08.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Bartender/Server
3315 Cut & Pour
08.2022 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Bartender/server
Wild Wings Cafe
08.2020 - 08.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Associate of Applied Science - Radiography
Cape Fear Community College
Wilmington, NC05-2026
Associate of Arts -
Cape Fear Community College
Wilmington, NC07-2024
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Outgoing personality
- Cleanliness and hygiene
- Customer service expertise
- Responsible alcohol service
- Complex Problem-solving
- Payment processing
Accomplishments
- Improved team productivity with morale-boosting incentives.
Languages
English
Timeline
Bartender/Server
3315 Cut & Pour
08.2022 - 08.2023
Bartender
Felix Cafe
01.2022 - 08.2024
Bartender/server
Wild Wings Cafe
08.2020 - 08.2021
Associate of Applied Science - Radiography
Cape Fear Community College
Associate of Arts -
Cape Fear Community College
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