Kate Kozak
Holly Springs,NC
Summary
Dynamic professional with extensive customer service experience at Drybar, excelling in appointment scheduling and guest relations. Recognized for enhancing operational efficiency and fostering a welcoming environment. Proven ability to manage teams effectively while demonstrating reliability and attention to detail, ensuring seamless experiences for clients and staff alike.
Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
VP of Philanthropy
UNC Phi Mu Sorority
01.2024 - Current
- Assist in leading Phi Mu's philanthropic efforts, organizing large-scale fundraising events raising over 15k to benefit Duke Children’s Hospital through Children's Miracle Network Hospitals.
- Coordinate all aspects of event planning and execution, ensuring smooth operations and successful fundraising outcomes.
- Engage with the local Chapel Hill community, building strong relationships and fostering support for the hospital’s mission.
- Collaborate with our 200+ chapter members to uphold Phi Mu’s mission of service and sisterhood, contributing to a positive impact through community outreach and fundraising.
- Promote the chapter’s fundraising efforts, increasing awareness and participation through strategic marketing and outreach initiatives.
Front Desk Receptionist
Drybar
12.2023 - Current
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Regular Babysitter
Self-employeed
08.2022 - Current
- Played games, worked on puzzles, and read books to 3 young children.
- Cared for multiple siblings simultaneously while maintaining a balanced attention to each individual child''s needs.
- Communicated positively with children and guardians.
- Demonstrated empathy and kindness to display positive character traits.
- Collaborated closely with parents on implementing consistent schedules and routines for the children''s benefit.
Lifeguard Manager
Swim Club Management Group, Inc
01.2021 - 09.2023
- Promoted a positive work environment, resulting in higher employee satisfaction and retention rates.
- Directed and oversaw maintenance records and incident reports.
- Tested and maintained water quality with periodic sampling.
- Enhanced swimmer safety by implementing comprehensive training programs for lifeguards.
Education
Bachelor of Arts - Business
University of North Carolina At Chapel Hill
Chapel Hill, NC05-2027
High School Diploma -
Middle Creek High School
Apex, NC06-2023
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Appointment scheduling
- Guest relations
- Skilled in Adobe
- Team management
- Schedule management
- Reliability and punctuality
- Trustworthiness and honesty
Certification
- CPR/AED Certification
- Omnichannel Marketing Job Simulation Certification
Timeline
VP of Philanthropy
UNC Phi Mu Sorority
01.2024 - Current
Front Desk Receptionist
Drybar
12.2023 - Current
Regular Babysitter
Self-employeed
08.2022 - Current
Lifeguard Manager
Swim Club Management Group, Inc
01.2021 - 09.2023
Bachelor of Arts - Business
University of North Carolina At Chapel Hill
High School Diploma -
Middle Creek High School
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