KASSANDRA CHRISTEL
Reidsville
Summary
Economic support professional with extensive experience in financial assistance programs and client support. Known for delivering reliable results and fostering collaborative team environment. Recognized for adaptability and strong problem-solving skills, ensuring efficient service delivery.
Overview
14
14
years of professional experience
Work History
Economic Support Specialist
Brown County
07.2024 - Current
- Maximized client satisfaction with timely and accurate responses to inquiries regarding program eligibility and benefits.
- Streamlined application processing for faster approval rates, through efficient document review and verification.
- Improved efficiency in case management by maintaining organized records of client interactions and updates on their progress towards selfsufficiency.
- Collected and analyzed personal and financial information to make appropriate determinations.
- Researched and interpreted program regulations and applicable policies
- Supported a diverse clientele base, demonstrating cultural sensitivity in all interactions while helping them navigate complex social service systems effectively.
Economic Support Specialist
Manitowoc County
09.2023 - 07.2024
- Maximized client satisfaction with timely and accurate responses to inquiries regarding program eligibility and benefits.
- Streamlined application processing for faster approval rates, through efficient document review and verification.
- Improved efficiency in case management by maintaining organized records of client interactions and updates on their progress towards selfsufficiency.
- Collaborated with community partners to provide comprehensive support services for clients seeking employment or training opportunities.
- Collected and analyzed personal and financial information to make appropriate determinations.
- Demonstrated adaptability in handling high caseloads during peak periods without compromising quality or timeliness of services provided to clients.
Account Manager
Healthcare Services Group
01.2021 - 08.2023
- Manages and supervises the Environmental Services, laundry and floor care staff at various sites adhering to policies and procedures, and stringent federal/state requirements
- Maintain and perform records of income; and expenditures, supplies, personnel equipment
- Takes periodic inventories of supplies and materials, train new employees, and recommends/execute dismissals
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Office Manager
Loans Title Max
10.2020 - 12.2020
- Created and finalized contracts for loans with customers
- Optimized organizational systems for payment collections, AP/AR, deposits and maintained record systems
- Oversaw office inventory activities, including ordering and executing requisitions, stocking and shipment reconciliation and supply stocking
- Tracked and recorded expenses; reconciled accounts to maintain accurate, current and compliant financial records
Shift Manager
Aldi
05.2016 - 10.2020
- Achieved excellence in every store position by regularly backing up front-line staff, while keeping expertise fresh and relevant
- Maintained receipts, employee hours and inventory movements with accuracy and expediency
- Exercised composure and tact while under pressure during escalated customer service scenarios
- Consistently exhibited calm demeanor during periods of high volume and unusual events in order to maintain optimal store operations while setting positive examples for shift teams
Patient Customer Service
Americollect
11.2017 - 02.2019
- Accepted ownership over team productivity and managed workflow to meet and exceed quality service goals
- Followed through with client requests to resolve problems
- Resolved customer complaints, while preserving customer satisfaction and loyalty
- Contacted existing and prospective customers via phone and email on a consistent basis, which resulted in excellent customer satisfaction goals
Shift Leader
Culvers
03.2011 - 04.2016
- Delivered in-depth training to employees for food preparation and customer-facing roles in order to promote strong team performance
- Exhibited positive examples for team members to emulate by providing high-quality, efficient service
- Cross-trained existing employees to maximize team agility and performance
Education
High School Diploma -
Lincoln High School
Manitowoc, Wi01.2013
Skills
- Strong communication skills
- Discernment
- Multitasking
- Problem solving
- Team leadership
- Interpersonal skills
- Positive professional
- Professional attitude
- Technical/Conceptual skills
- Caseload management
- Application processing
- Document processing
Languages
English
Native or Bilingual
Timeline
Economic Support Specialist
Brown County
07.2024 - Current
Economic Support Specialist
Manitowoc County
09.2023 - 07.2024
Account Manager
Healthcare Services Group
01.2021 - 08.2023
Office Manager
Loans Title Max
10.2020 - 12.2020
Patient Customer Service
Americollect
11.2017 - 02.2019
Shift Manager
Aldi
05.2016 - 10.2020
Shift Leader
Culvers
03.2011 - 04.2016
High School Diploma -
Lincoln High School
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