Kassandra Quintero Segura
St. Pauls
Summary
Results-driven payroll specialist with broad experience in payroll processing, compliance, and benefits administration. Demonstrates strong analytical skills, attention to accuracy, and adaptability in fast-paced environments. Known for excellent collaboration, problem-solving abilities, and delivering reliable support to teams and stakeholders. Proficient in payroll software and adept at navigating complex regulatory requirements.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Payroll Administrator/Human Resources
M-W Electric, Inc.
04.2024 - Current
- Managed employee records and maintained confidentiality regarding sensitive information.
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Responded to employee inquiries to provide information regarding payroll deductions and related issues.
- Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Assisted with human resources duties such as recruitment, interviewing, orientation, and employee records management.
Transportation Manager
Southeastern Life Center
10.2023 - 03.2024
- Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for transports.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Orchestrated transport logistics for efficient daily operations.
- Developed and maintained knowledgeable and productive team of employees.
- Negotiated favorable contracts with suppliers, securing competitive rates that benefited the organization''s bottom line.
- Led an 8-driver team by assessing their performance to ensure prompt and effective transportation.
- Trained new employees on company policies and best practices, fostering a culture of excellence within the department.
- Fostered a positive work environment by promoting open communication channels between staff members.
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Collaborated with other departments, aligning goals to improve overall company performance.
- Maintained meticulous records of transportation data and completed tasks.
Case Manager
Southeastern Community Action Partnership
03.2022 - 06.2023
- Completed all required client case management file forms for customer to verify eligibility
- Interview individuals to determine needs and wants and refer to available resources
- Worked with customers to develop a case management plan
- Contacted customers to conduct interviews, schedule follow-ups, and revise plans as needed
- Reviewed program and plan of action to outline goals and objectives for CSBG program
- Ran quarterly, Year-End, Annual and other necessary CSBG reports as required by the CSBG supervisor
- Input data into computerized database AR4CA to pull reports detailing outcomes obtained during current Fiscal Year and to ensure yearly quota was met
Case Manager
Southeastern Family Violence Center
10.2020 - 02.2021
- Review client's application for rental and utility assistance
- Provided potential and existing clients with necessary information to nearby resources and organizations that will be able to best assist their current and future needs
- Served as the intermediary between clients and their landlords and/or utility service providers to resolve current and future monetary issues
Medical Interpreter
Assistance Pro, LLC
05.2019 - 07.2020
- Requested and scheduled client appointments
- Interpreted for clients during their daily physical therapy exercises and sessions
- Followed up with schedulers and interpreted at clients exit appointments
Administrative Assistant
United Way of Robeson County
10.2018 - 04.2019
- Operated a multi-line phone switchboard to route calls to appropriate staff and departments
- Managed clerical needs of company employees including, copying, faxing, managing files and data entry
- Created and maintained spreadsheets using Excel functions and calculations to develop reports and lists
Professional Tax Technician
Jackson Hewitt Tax Service
01.2017 - 01.2018
- Collect detailed information and required paperwork from clients to complete tax returns
- Determine client eligibility for tax credits or deductions and apply to clients tax return if eligible
Education
BA - Business Administration
University of North Carolina at Pembroke
05.2019
Skills
- Scheduling
- Filing
- Data entry
- Customer service
- Crisis intervention
- New hire processing
- Bookkeeping skills
- Payroll policies
- Employee onboarding
- Payroll software proficiency
- Microsoft office
- E-mail and telephone communication
- Fleet management
- Performance maximization
- Payroll processing
Certification
Notary Public, 08/01/17, Present
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Payroll Administrator/Human Resources
M-W Electric, Inc.
04.2024 - Current
Transportation Manager
Southeastern Life Center
10.2023 - 03.2024
Case Manager
Southeastern Community Action Partnership
03.2022 - 06.2023
Case Manager
Southeastern Family Violence Center
10.2020 - 02.2021
Medical Interpreter
Assistance Pro, LLC
05.2019 - 07.2020
Administrative Assistant
United Way of Robeson County
10.2018 - 04.2019
Professional Tax Technician
Jackson Hewitt Tax Service
01.2017 - 01.2018
BA - Business Administration
University of North Carolina at Pembroke
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