Kassandra Quintero Segura
St. Pauls
Summary
Results-driven payroll specialist with broad experience in payroll processing, compliance, and benefits administration. Demonstrates strong analytical skills, attention to accuracy, and adaptability in fast-paced environments. Known for excellent collaboration, problem-solving abilities, and delivering reliable support to teams and stakeholders. Proficient in payroll software and adept at navigating complex regulatory requirements.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Payroll Administrator/Human Resources
M-W Electric, Inc.
Red Springs, NC
04.2024 - Current
- Managed employee records and maintained confidentiality regarding sensitive information.
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Responded to employee inquiries to provide information regarding payroll deductions and related issues.
- Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Assisted with human resources duties such as recruitment, interviewing, orientation, and employee records management.
Transportation Manager
Southeastern Life Center
Lumberton
10.2023 - 03.2024
- Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for transports.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Orchestrated transport logistics for efficient daily operations.
- Developed and maintained knowledgeable and productive team of employees.
- Negotiated favorable contracts with suppliers, securing competitive rates that benefited the organization''s bottom line.
- Led an 8-driver team by assessing their performance to ensure prompt and effective transportation.
- Trained new employees on company policies and best practices, fostering a culture of excellence within the department.
- Fostered a positive work environment by promoting open communication channels between staff members.
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Collaborated with other departments, aligning goals to improve overall company performance.
- Maintained meticulous records of transportation data and completed tasks.
Case Manager
Southeastern Community Action Partnership
Lumberton, NC
03.2022 - 06.2023
- Completed all required client case management file forms for customer to verify eligibility
- Interview individuals to determine needs and wants and refer to available resources
- Worked with customers to develop a case management plan
- Contacted customers to conduct interviews, schedule follow-ups, and revise plans as needed
- Reviewed program and plan of action to outline goals and objectives for CSBG program
- Ran quarterly, Year-End, Annual and other necessary CSBG reports as required by the CSBG supervisor
- Input data into computerized database AR4CA to pull reports detailing outcomes obtained during current Fiscal Year and to ensure yearly quota was met
Case Manager
Southeastern Family Violence Center
Lumberton
10.2020 - 02.2021
- Review client's application for rental and utility assistance
- Provided potential and existing clients with necessary information to nearby resources and organizations that will be able to best assist their current and future needs
- Served as the intermediary between clients and their landlords and/or utility service providers to resolve current and future monetary issues
Medical Interpreter
Assistance Pro, LLC
05.2019 - 07.2020
- Requested and scheduled client appointments
- Interpreted for clients during their daily physical therapy exercises and sessions
- Followed up with schedulers and interpreted at clients exit appointments
Administrative Assistant
United Way of Robeson County
Lumberton
10.2018 - 04.2019
- Operated a multi-line phone switchboard to route calls to appropriate staff and departments
- Managed clerical needs of company employees including, copying, faxing, managing files and data entry
- Created and maintained spreadsheets using Excel functions and calculations to develop reports and lists
Professional Tax Technician
Jackson Hewitt Tax Service
Lumberton
01.2017 - 01.2018
- Collect detailed information and required paperwork from clients to complete tax returns
- Determine client eligibility for tax credits or deductions and apply to clients tax return if eligible
Education
BA - Business Administration
University of North Carolina at Pembroke
05.2019
Skills
- Scheduling
- Filing
- Data entry
- Customer service
- Crisis intervention
- New hire processing
- Bookkeeping skills
- Payroll policies
- Employee onboarding
- Payroll software proficiency
- Microsoft office
- E-mail and telephone communication
- Fleet management
- Performance maximization
- Payroll processing
Certification
Notary Public, 08/01/17, Present
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Payroll Administrator/Human Resources
M-W Electric, Inc.
04.2024 - Current
Transportation Manager
Southeastern Life Center
10.2023 - 03.2024
Case Manager
Southeastern Community Action Partnership
03.2022 - 06.2023
Case Manager
Southeastern Family Violence Center
10.2020 - 02.2021
Medical Interpreter
Assistance Pro, LLC
05.2019 - 07.2020
Administrative Assistant
United Way of Robeson County
10.2018 - 04.2019
Professional Tax Technician
Jackson Hewitt Tax Service
01.2017 - 01.2018
BA - Business Administration
University of North Carolina at Pembroke