Kasey-Symone Gardner
Concord
Summary
Dynamic Business Sales Specialist with a proven track record at Charter Communications, excelling in strategic prospecting and negotiation. Enhanced team performance by consistently surpassing targets and fostering collaboration. Adept at utilizing CRM tools to drive client acquisition and deliver exceptional customer service, ensuring satisfaction and repeat business.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Business Sales Specialist
Charter Communnications
09.2024 - Current
- Improved efficiency in the sales process by streamlining workflows and utilizing technology to track leads, proposals, and contracts.
- Boosted overall team performance by consistently meeting or surpassing individual targets while motivating others to do the same.
- Identified new market opportunities and expanded customer base with targeted prospecting efforts.
- Collaborated with cross-functional teams to create tailored solutions for complex client needs, ensuring satisfaction and repeat business.
Claims Specialist
The Best Claims
12.2022 - 08.2023
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
- Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.
Education
Business Administration
Texas College
Tyler, TX05-2013
High School Diploma -
Airline High School
Bossier City, LA05-2008
Skills
- Negotiation expertise
- Objection handling
- Strategic prospecting
- CRM proficiency
- Social selling
- Cold calling
- Territory management
- Sales analytics
- Sales presentations
- Client acquisition
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] by introducing [Software] for [Type] tasks.
Certification
Social Work
Business Administration
Business Sales
Timeline
Business Sales Specialist
Charter Communnications
09.2024 - Current
Claims Specialist
The Best Claims
12.2022 - 08.2023
Business Administration
Texas College
High School Diploma -
Airline High School
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