Kasey Palomares

• Managed prior authorizations for prescription medication and radiology/imaging services, including MRI, CT, PET, ultrasound, and X-ray.
• Verified insurance benefits and determined prior authorization requirements across multiple payers.
• Collected and submitted clinical documentation to support medical necessity in compliance with payer guidelines.
• Coordinated with providers, pharmacies, and imaging centers to ensure timely approval and scheduling.
• Utilized insurance portals, phone, and fax to submit and track authorization requests.
• Monitored authorization statuses and expiration dates to prevent claim denials.
• Maintained accurate documentation within EHR systems, and authorization tracking tools.
• Communicated authorization decisions clearly to providers and patients.

Office Manager

• Supported daily administrative operations for a multidisciplinary behavioral health team, including therapists, psychiatrists, and addiction counselors.
• Managed scheduling, intake coordination, and patient communications for up to 100+ patients weekly, ensuring efficient and compassionate service.
• Assisted in staff onboarding, training, and performance oversight for front office personnel.
• Utilized Electronic Health Records (EHR) systems for documentation, billing, and scheduling tasks.
• Responded to client concerns and emergencies with professionalism and empathy, including de-escalation of distressed patients or family members.
• Served as liaison between clinical staff and administrative leadership to improve workflows with service delivery.
• Stepped in for the Office Manager during absences to ensure uninterrupted operations and patient care.

Medical Receptionist

• Assured patients' data was accurate, with information consisting of insurance, demographics, and medical history.
• Utilized various software technologies to schedule appointments and to fax, copy, and scan documents as required.
• Followed strict HIPAA laws and company policies to ensure the appropriate measures were taken in the office.
• Provided excellent customer service, while maintaining a multi-line phone system, greeting patients, accepting various forms of payment, scheduling new appointments, and enforcing guidelines.
• Ensured patients' messages were given to the appropriate personnel in a timely manner.