Kasey Dillon
Wilmington
Summary
Dedicated professional with a versatile background in customer service and team leadership. Known for strong decision-making and conflict resolution skills, committed to fostering a productive work environment and enhancing team efficiency.
Overview
11
11
years of professional experience
Work History
Manager
Buffalo Wild Wings
Wilmington, NC
07.2021 - Current
- Led daily operations to ensure exceptional customer service and satisfaction.
- Trained and mentored team members on service standards and best practices.
- Developed staff schedules to maximize efficiency during peak hours.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Cook Shift Leader
East Coast Wings + Grill
Burlington, NC
04.2020 - 03.2021
- Supervised kitchen staff during peak service hours, ensuring efficient workflow and high-quality food preparation.
- Trained new cooks on menu items, cooking techniques, and safety protocols to enhance team performance.
- Implemented inventory management practices to minimize waste and ensure ingredient availability for daily operations.
- Coordinated food presentation and plating standards to maintain consistency across all dishes served.
- Monitored kitchen equipment functionality, performing maintenance checks to prevent breakdowns during service times.
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
Assistant General Manager
Auntie Anne's Pretzels
Mebane, NC
11.2018 - 02.2020
- Streamlined operational processes to enhance efficiency and reduce wait times.
- Developed staff training programs to improve service quality and team performance.
- Implemented inventory management systems to optimize stock levels and minimize waste.
- Led daily operations, ensuring adherence to health and safety regulations.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Managed team schedule with eye for coverage needs and individual strengths.
Line Operator
Adecco
Mebane, NC
11.2016 - 11.2018
- Operated machinery to ensure efficient production flow and maintain quality standards.
- Conducted routine equipment inspections to prevent downtime and optimize performance.
- Collaborated with team members to streamline processes and enhance operational efficiency.
- Trained new operators on safety protocols and equipment handling procedures.
- Provided timely feedback to supervisors regarding any potential issues or areas for improvement in the production process.
- Reduced downtime through proactive troubleshooting and implementing effective solutions to line issues.
Line Cook
Quaker Steak & Lube
Bristol, VA
08.2016 - 11.2016
- Prepared high-quality menu items according to standardized recipes and presentation guidelines.
- Managed food preparation processes to ensure safety and cleanliness compliance.
- Operated kitchen equipment, including grills, fryers, and ovens, with expertise.
- Collaborated with team members to streamline service and reduce wait times during peak hours.
- Trained new staff on kitchen procedures and best practices for food handling.
- Maintained organized workstations to promote efficiency and ensure timely service delivery.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Pipe Layer
RBC Construction
Charlotte, NC
12.2015 - 08.2016
- Installed underground piping systems according to project specifications and safety standards.
- Collaborated with construction teams to ensure timely completion of pipeline installations.
- Operated heavy machinery and tools for trenching, backfilling, and pipe laying tasks.
- Conducted inspections on installed pipes to verify integrity and compliance with regulations.
- Assembled and installed underground pipe, fittings, and valves of various sizes.
- Demonstrated strong problem-solving abilities by addressing unexpected complications during pipe installation processes.
Education
High School Diploma -
Patrick Henry High School
Glade Spring, VASkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Operations management
- Staff management
- Task delegation
- Verbal and written communication
- Complex Problem-solving
- Conflict resolution
- Workforce management
- Product management
Timeline
Manager
Buffalo Wild Wings
07.2021 - Current
Cook Shift Leader
East Coast Wings + Grill
04.2020 - 03.2021
Assistant General Manager
Auntie Anne's Pretzels
11.2018 - 02.2020
Line Operator
Adecco
11.2016 - 11.2018
Line Cook
Quaker Steak & Lube
08.2016 - 11.2016
Pipe Layer
RBC Construction
12.2015 - 08.2016
High School Diploma -
Patrick Henry High School