Kasey Dail
Goldsboro
Summary
Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education.
Offering caring and supportive nature, ready to thrive in healthcare setting and eager to learn and grow. Delivers foundational understanding of patient care principles and basic medical procedures. Ready to use and develop strong communication and patient care skills in ever changing Health Care Environments.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Wayne Memorial Hospital
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
- Maintained clean and safe environment, reducing risk of infections and promoting health.
Oral Surgery Assistant
Triangle Implant Center
03.2022 - Current
- Minimized complications during surgery by effectively monitoring anesthesia levels under the guidance of an Oral Surgeon or Dental Anesthesiologist.
- Assisted surgeon during procedures by wiping up bodily fluids and handing over needed dental instruments.
- Prepared surgical area by ensuring that all necessary dental instruments were sterilized and patients were ready.
- Educated patients prior to surgery regarding what to expect, how to treat pain and which side effects could occur.
- Maintained a safe and clean working environment through proper sterilization of instruments and adherence to infection control protocols.
- Provided high-quality pre-surgical consultations, discussing potential risks, benefits, and alternatives with prospective patients.
- Promoted exceptional patient experiences from initial contact through post-operative followups.
- Greeted patients upon arrival to office and helped prepare for surgeries.
- Contributed to a positive workplace culture through effective communication with team members and proactive problem-solving skills.
Dental Hygienist Assistant
Lane & Associates Family Dentistry
06.2018 - 03.2021
- Supported team goals, collaborating closely with dental staff to ensure seamless operations within the practice.
- Maintained a sterile and organized workspace for optimal infection control and efficiency.
- Strengthened overall dental team dynamics through active participation in staff meetings, contributing creative ideas for process improvement initiatives.
- Streamlined office workflow by effectively managing appointments and scheduling followups.
- Assisted in various dental procedures, ensuring accurate treatment delivery and patient safety.
- Enhanced patient education with clear explanations of oral hygiene techniques and practices.
- Reduced appointment times by efficiently assisting the dentist during procedures.
- Increased patient satisfaction through compassionate care and excellent communication skills.
- Managed inventory levels to guarantee consistent supply availability for uninterrupted patient care.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Prepared and sterilized instruments and materials for use by dentists.
Customer Service Representative
Walgreens
08.2010 - 09.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
Education
No Degree - Bio Work Process Technician
Johnston Community College
Smithfield, NC08-2024
No Degree - JCC DeltaV Training
Johnston Community College
Smithfield, NC08-2024
High School Diploma -
Rosewood High Scyhool
Goldsboro, NC06-2008
Skills
- Patient care
- Reliable team player
- HIPAA compliance
- Direct patient care
- Collecting vital signs
- Compassionate
- Vital signs monitoring
- Safety precautions
- Recording vital signs
- Electronic charting
- Compassionate caregiver
- Patient-focused care
- CNA certification
- CPR/First aid certification
- Basic life support for health care providers (BLS)
Certification
- Cardiopulmonary Resuscitation (CPR)
- Certified Nursing Assistant (CNA)
- First Aid Certification
- Basic Life Support Certification (BLS)
- Certified Dental Assistant
- X-Ray Certification
Languages
English
Native or Bilingual
Timeline
Oral Surgery Assistant
Triangle Implant Center
03.2022 - Current
Dental Hygienist Assistant
Lane & Associates Family Dentistry
06.2018 - 03.2021
Customer Service Representative
Walgreens
08.2010 - 09.2017
Certified Nursing Assistant
Wayne Memorial Hospital
No Degree - Bio Work Process Technician
Johnston Community College
No Degree - JCC DeltaV Training
Johnston Community College
High School Diploma -
Rosewood High Scyhool
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