Kasey Brown
Raleigh
Summary
Dynamic barista with extensive experience at 7Brew Coffee, excelling in customer service and beverage preparation. Proven ability to enhance sales through effective upselling and maintain high standards of cleanliness. Skilled in POS systems and inventory management, fostering strong community ties and ensuring customer satisfaction in fast-paced environments.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Barista/Cashier
7Brew Coffee
New Hartford
06.2024 - 08.2026
- Engaged with hundreds of customers daily, fostering positive interactions and community ties.
- Cultivated advanced customer service skills in a dynamic, fast-paced environment to improve customer satisfaction.
- Operated espresso machines and grinders efficiently to ensure consistent beverage quality.
- Mastered preparation of all Seven Brew drink offerings through rigorous study and practice.
- Refilled and rotated beverage components like lemonade, matcha concentrate, and cold brew.
- Maintained product availability by restocking fridges multiple times daily and managing inventory efficiently.
- Performed comprehensive cleaning and shutdown procedures for espresso machines, floors, and equipment.
- Coordinated promotional drink drops pre-launch to engage local businesses and enhance brand visibility.
Barista/Cashier
Scooter's Coffee
Wilmington
08.2025 - 05.2026
- Took customer orders through speaker box, ensuring prompt service and order accuracy.
- Memorized entire drink menu to prepare beverages quickly and efficiently.
- Upsold additional items effectively to enhance sales performance.
- Multitasked in fast-paced environment, balancing customer service, order preparation, and payment processing efficiently.
- Prioritized customer satisfaction and speed of service throughout interactions.
- Contributed to positive atmosphere by delivering friendly service and smiles daily.
- Executed cleaning tasks to uphold hygiene standards and ensure a welcoming environment.
- Completed closing procedures to ensure store readiness for the next day, completing all closing tasks to ensure readiness for next business day.
Cashier/Customer Service
Tony's Pizzeria & Deli
Clinton
07.2023 - 06.2024
- Provided exceptional customer service by processing transactions with cash, credit, gift cards, and Apple Pay.
- Processed phone, online, and catering orders, enhancing customer satisfaction through efficient service.
- Restocked shelves to maintain product availability and support customer needs.
- Executed thorough cleaning tasks, ensuring a clean and welcoming environment for customers.
Cashier/Server
Nicky Doodles
New Hartford
06.2021 - 05.2022
- Managed cash register operations and memorized complete menu for efficient service.
- Served customized ice cream sundaes and flurries, enhancing customer satisfaction.
- Took customer phone orders accurately and efficiently. promptly and took out garbage regularly.
- Cultivated strong customer service skills in fast-paced summer environment, improving customer interactions.
- Rotated and restocked items to ensure product availability.
- Ensured cleanliness and hygiene by sweeping, mopping, and handwashing utensils daily.
- Demonstrated reliability and work ethic through consistent responsibility in all tasks.
Education
Chemical Engineering -
North Carolina State University At Raleigh
Raleigh, NC07-2026
Engineering -
University of North Carolina at Wilmington
Wilmington, NC05-2026
High school diploma -
New Hartford Senior High School
New Hartford, NY06-2025
Skills
- Barista and coffee expertise
- Point of sale (POS) systems
- Basic math and cash handling
- Food safety and handling
- Sanitation practices
- Organizational skills and stocking
- Customer service and hospitality
- Sales and guest services
- Communication skills and phone etiquette
- Data entry and typing
- Computer literacy
Certification
Driver's License, 01/01/24, 05/31/28
Additional Information - Authorized To Work
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Anywhere
Timeline
Barista/Cashier
Scooter's Coffee
08.2025 - 05.2026
Barista/Cashier
7Brew Coffee
06.2024 - 08.2026
Cashier/Customer Service
Tony's Pizzeria & Deli
07.2023 - 06.2024
Cashier/Server
Nicky Doodles
06.2021 - 05.2022
Chemical Engineering -
North Carolina State University At Raleigh
Engineering -
University of North Carolina at Wilmington
High school diploma -
New Hartford Senior High School