Kasandra Copeland
Tarawa Terrace II
Summary
Dependable service team member with expertise in enhancing restaurant operations and addressing diverse customer needs. Demonstrates strong organizational and time-management skills, complemented by training in safe food handling, supply stocking, and sanitation. Proven ability to lead initiatives while fostering a collaborative environment. Committed to delivering exceptional service and maintaining high standards of cleanliness.
Overview
8
8
years of professional experience
Work History
Service Crew Member
Wendys Restaurant
Camp Lejeune
12.2024 - Current
- Presented orders to guests within anticipated service times.
- Took orders, prepared foods and processed payments in full-service establishment.
- Maintained a clean work area throughout the shift.
- Packed fast food products in approved containers, cups, and bags.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
42A Human Resources Specialist
Army
Fort Drum
06.2020 - 12.2024
- I did accountability for hundreds to thousands of service members while they got ready to deploy or as they came back from deployment
- Help service members build a good packet to submit to military schools that they want to attend.
- I was in charge of 5 to 7 service members 24/7.
- Made huge impacts on the whole base installation by working at a program called BOSS with one other soldier from each brigade to help make the base an enjoyable experience for single soldiers.
- I became the barracks manager after deployment. So, I was responsible for the well-being of the soldiers who lived in the barracks.
- Deployed from 2021 to 2022 in multiple countries, doing postal operations.
Crew Trainer
McDonald's Restaurant
Melbourne
10.2018 - 05.2020
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Created detailed reports outlining progress of trainees during each session.
- Promoted food items, beverages and desserts to increase sales.
- Greeted customers to take food orders and provide information about menus.
- Operated grills, deep fryers and griddles safely to avoid accidents or injury.
- Recorded customer orders and communicated clearly to confirm each order.
Librarian Volunteer
Tulare Public Library
Tulare
03.2017 - 03.2018
- Provided customer service at the front desk including answering phone inquiries.
- Helped maintain a clean environment within the library through dusting shelves, vacuuming carpets.
- Worked to shelve books, CDs, magazines, and organize collections.
- Maintained records of items received, issued and returned.
- Assisted patrons in locating materials and resources.
Education
High School Diploma -
Eau Gallie
Melbourne, FL05-2020
Skills
- Order processing
- Food preparation
- Point of sale
- Food safety
- Cash handling
- Customer service
- Time management
- Record keeping
- Attention to detail
- Critical thinking
- Information retrieval
- Shelving organization
Affiliations
- I love to draw
- Enjoy reading
- Diverse in music
- Love spending the day with my furbabies
References
References available upon request.
Timeline
Service Crew Member
Wendys Restaurant
12.2024 - Current
42A Human Resources Specialist
Army
06.2020 - 12.2024
Crew Trainer
McDonald's Restaurant
10.2018 - 05.2020
Librarian Volunteer
Tulare Public Library
03.2017 - 03.2018
High School Diploma -
Eau Gallie
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