Karolina McKinley
Charlotte
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property, and special projects. Experienced with overseeing multiple properties, ensuring efficient operations and tenant satisfaction. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals, while working closely with property owners and decision-makers for various needs.
Overview
8
8
years of professional experience
Work History
Property Manager
Southwood Realty
04.2022 - Current
- Manage rental properties by advertising and filling vacancies, maintain safe, clean and secure premises within 276 units and 359 unit property.
- Spearheaded recruiting efforts and onboarded 7-10 skilled employees to fill key roles to achieve a full staff.
- Increased monthly revenue by 25% in the first year.
- Worked closely with my maintenance team to reduce outstanding work orders by 85% within the first two weeks.
- Met and exceeded company expectations of key metrics such as revenue, expenses, resident retention, occupancy and service request metrics.
- Created strategic plans for all aspects of the site including leasing, maintenance, vendor management, resident retention and financial success.
- Oversee safety procedures and assure compliance.
Assistant Community Manager
Greystar
09.2020 - 04.2022
- Maintained 215 units to ensure market readiness, coordinated maintenance teams to maintain property appearance.
- Supported and assisted the community manager in overseeing and managing financial and operational facets.
- Worked with community manager on Revenue Management (AIRM) for the property.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Oversee qualifications, screening, and acceptance of applicants for residency.
- Ensuring rent and fees are collected and posted in a timely manner.
Leasing Manager
Greystar
06.2020 - 09.2020
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Managed daily and weekly marketing and leasing plans.
- Collected, completed, and processed lease applications.
- Organized all leasing paperwork and files.
- Prepared and organized packets and documents for move-ins.
- Organized and hosted community events, fostering a positive living environment for tenants.
Leasing Consultant
Alliance Residential
05.2019 - 06.2020
- Prepared all lease agreements with all necessary addendums in CRM.
- Processed applications quickly and efficiently, leading to more successful rentals.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Maintained professional communication with residents, applicants, and representatives of other companies.
Recreation Centers Manager
Liberty University, Recreation Centers
08.2017 - 05.2020
- Trained 6 new employees and conducted semester performance evaluations and oversaw 15 student workers.
- Managed daily operations of LaHaye Rec and Fit, a 150,000 square foot facility.
- Complete and file all incident reports and medical reports.
- Manager of the semester, spring 2019.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed and motivated employees to be productive and engaged in work.
Marketing Intern
Liberty University, Recreation Centers
01.2019 - 05.2019
- Maintained Recreation Centers facebook page, which directly increased the following by 5.49%.
- Assisted in creating written, video, and image content for marketing channels.
- Coordinated giveaway activities and oversaw 24 promotional tables for events and programs.
- Tracked campaign performance metrics to identify areas for improvement and adjust strategies.
- Coordinated with vendors to secure promotional items, enhancing brand visibility at events.
Education
MASTER IN PROJECT MANAGEMENT -
LIBERTY UNIVERSITY
05-2022
BACHELORS IN STRATEGIC COMMUNICATION -
LIBERTY UNIVERSITY
05-2019
Skills
- Multilingual
- Communication Skills
- Interpersonal Skills
- Onesite- Real Page
- Revenue Management
- Sale Expertise
- Detail Oriented
- Time Management
- Property Management
- Multi-family Property Management
Websites
Timeline
Property Manager
Southwood Realty
04.2022 - Current
Assistant Community Manager
Greystar
09.2020 - 04.2022
Leasing Manager
Greystar
06.2020 - 09.2020
Leasing Consultant
Alliance Residential
05.2019 - 06.2020
Marketing Intern
Liberty University, Recreation Centers
01.2019 - 05.2019
Recreation Centers Manager
Liberty University, Recreation Centers
08.2017 - 05.2020
MASTER IN PROJECT MANAGEMENT -
LIBERTY UNIVERSITY
BACHELORS IN STRATEGIC COMMUNICATION -
LIBERTY UNIVERSITY
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