Karmaleta Creech
Fayetteville
Summary
Seasoned Retail Sales Supervisor with broad experience in managing sales teams, developing marketing strategies, and overseeing daily operations in retail settings. Strengths lie in leadership capabilities, fostering team cohesion, and implementing effective sales techniques. Demonstrated success in driving revenue growth while ensuring optimal customer satisfaction.
Overview
3
3
years of professional experience
1992
1992
years of post-secondary education
Work History
Retail Sales Supervisor
Harbor Freight Tools USA
Fayetteville
02.2023 - Current
- Supervised daily operations and ensured compliance with company policies.
- Trained new employees on product knowledge and customer service techniques.
- Managed inventory levels and organized stockroom for efficient access.
- Assisted customers in selecting tools and provided expert recommendations.
- Resolved customer complaints effectively to maintain satisfaction and loyalty.
- Coordinated team schedules to ensure adequate coverage during peak hours.
- Implemented visual merchandising standards to enhance product presentation.
- Conducted regular team meetings to communicate goals and share updates.
- Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
- Supervised staff of 10 retail sales associates and provided guidance on customer service, product knowledge and cash handling procedures.
- Investigated customer complaints promptly and implemented corrective actions when necessary.
- Maintained high standards of cleanliness throughout the store including dusting shelves, vacuuming carpets and organizing merchandise displays.
- Implemented loss prevention strategies, reducing shrinkage rates.
- Implemented merchandising strategies, increasing sales.
- Utilized POS systems and inventory management software to streamline operations and improve accuracy.
- Oversaw daily cash handling procedures, ensuring accuracy in transactions and deposits.
Education
White Oak Senior High
Jacksonville , NcSkills
- Inventory management
- POS systems
- Visual merchandising
- Loss prevention
- Cash handling
- Customer relationship management
- Sales forecasting
- Team scheduling
- Employee training
- Staff supervision
- Problem solving
- Effective communication
- Conflict resolution
- Leadership skills
- Time management
- Vendor management
- Goals and performance
- Order management
- Operations
- Staff training and development
- Store operations
- Employee scheduling
- Inventory control
- Task delegation
- Store organization
- Sales development
- Customer engagement
Affiliations
Every month I spend time feeding the less fortunate around the downtown area along side other individuals. I do leave time for reflection and mediation everyday.
Timeline
Retail Sales Supervisor
Harbor Freight Tools USA
02.2023 - Current
White Oak Senior High