Karleigh Karnes

Restaurant Hostess

Island Way

08.2023 - 11.2024

Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
Input orders accurately into POS terminal, split bills and accepted payments.
Advised customers about special offerings and menu items to help drive sales.
Took initial drink orders and relayed information to wait or bar staff.
Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Delivered pick-up and curbside orders to guests.
Opened and closed seating sections according to volume of guests.
Assisted customers with delivering orders, carrying additional trays and helping dish out items.
Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
Promoted business loyalty by fostering positive customer relationships.
Provided patrons with estimated waiting times during peak service hours.
Minimized customer service complaints by expertly managing customer expectations during busy periods.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Seated patrons based on guest preferences and seating availability.
Completed daily side work and opening and closing duties without fail.
Rearranged tables and chairs for large parties and retrieved high chairs for children.
Backed up servers by checking on tables and retrieving items for guests.
Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Answered phone calls to take orders, give information and document reservations.
Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
Reported problematic guests to management to foster safe and pleasant environment.
Delivered unparalleled service to drive positive dining experience and repeat customer visits.
Increased efficiency by organizing menus and updating daily specials boards before each shift.
Streamlined table turnover process by quickly identifying available seating options for incoming diners.
Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
Complied with food safety and food hygiene regulations to safeguard public health.
Adapted to various dining room configurations during private events or seasonal changes, maximizing available space for optimal guest flow.
Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
Collected information from arriving customers to seat groups or place them on waitlist.
Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
Prepared dining room for service by cleaning , organizing tables and placing table settings.
Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
Checked in with servers to confirm preparedness before seating customers.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Answered customer questions about hours, seating, and menu information.

Summary

Overview

Work History

Restaurant Hostess

Restaurant Hostess

Education

High School Diploma -

Skills

Accomplishments

Timeline

Restaurant Hostess

Restaurant Hostess

High School Diploma -

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