Karla Tovar Peres
Manteo
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Outer Banks Hospital
Nags Head
06.2022 - Current
- Welcomed patients and visitors by greeting patients and visitors, in person or on the telephone, answering or referring inquiries.
- Kept patient appointments on schedule by notifying the provider of the patient's arrival, reviewing service delivery compared to schedule, reminding the provider of service delays.
- Comforted patients by anticipating patients' anxieties and answering patients' questions.
- Ensured availability of treatment information by filing and retrieving patient records.
- Maintained patient accounts by obtaining, recording, and updating personal and financial information.
- Protected patients' rights by maintaining the confidentiality of personal and financial information.
Site Lead
Curative
Alexandria
01.2022 - 03.2022
- Lead testing site operations on a day-to-day basis.
- Manage groups of employees at the testing site.
- Handling scheduling requests & Scheduling for Site Specialists.
- Communicate and report any issues or disciplinary actions if necessary to Regional Manager or Team Lead.
- Ensure all employees take a COVID test following Curative Employee Testing Guidelines.
- Setting up and preparing the mobile testing.
- Check & Manage appointment slots and testing sites in Drive thru software daily.
- Checking people in for appointments and directing walk ins.
- Ensure that test kits and biohazard materials are appropriately packaged and sent to the lab.
- Participate in training/retraining and continuing education programs as necessary.
- Understand and comply with applicable federal, state and local laws and company policies.
- Adhering to quality assurance procedures, HIPAA Standards & local regulations and laws.
- Ordering Supplies for the site.
- Filling out and putting in maintenance requests when needed.
- Assists teams with assembling test kits for the testing sites.
Line Cook/Assistant Kitchen Lead
Zoes Kitchen, Inc.
Asheville
03.2019 - 03.2020
- Kept stations stocked and ready for use to maximize productivity.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Set up and performed initial prep work for food items such as soups, sauces and salads.
- Washed and peeled ingredients to prepare for use in different meals and recipes.
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
- Precooked certain items during slow periods to reduce wait times at lunch and dinner rush.
- Restocked all food items throughout shift to guarantee cooks had all necessary ingredients needed for service.
- Maintained hygienic kitchen by regularly mopping, disinfecting workspace and washing all utensils and glassware.
- Provided support to the general kitchen manager finishing prep for the following day, filling out truck orders or working the line.
Retail Sales Associate
HomeGoods /TJ Maxx Companies
Nags Head
10.2016 - 07.2018
- Bagged, wrapped and packaged purchases according to customer needs.
- Welcomed customers, offered to help locate items and suggested merchandise around the store.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Helped customers by answering questions and locating merchandise.
- Assisted in ringing up sales at registers and bagging merchandise.
- Managed cash register operations using POS system including processing sales and returns.
- Regularly assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Provided every customer with professional and polite support for sales and service needs.
- Answered questions about current promotions and resolved issues according to store policies.
Education
High school diploma -
Manteo High School
Manteo, NC06.2017
Skills
- Crisis intervention and management
- Spanish fluency
- Administrative expertise
- Registration and admissions
- Phone and email etiquette
- Heartsaver CPR AED certification
- Data entry
- Kitchen management
- Epic software proficiency
- Patient registration and insurance verification
- Appointment scheduling
- HIPAA compliance
Languages
Spanish, Expert
Languages
Spanish
Native/ Bilingual
Certification
- American Heart Association- BLS Certification 2025
Timeline
Patient Access Representative
Outer Banks Hospital
06.2022 - Current
Site Lead
Curative
01.2022 - 03.2022
Line Cook/Assistant Kitchen Lead
Zoes Kitchen, Inc.
03.2019 - 03.2020
Retail Sales Associate
HomeGoods /TJ Maxx Companies
10.2016 - 07.2018
High school diploma -
Manteo High School
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