Karla Tapia-Diaz
High Point
Summary
Experienced manager with five years in small business operations, specializing in custom order processing and customer relationship management. Proven ability to achieve high satisfaction rates through effective communication and attention to detail. Strong background in food safety and inventory management. Focused on operational excellence and customer satisfaction enhancement.
Overview
21
21
years of professional experience
Work History
The Sweetest Flour
Owner/Founder
High Point
04.2021 - Current
- Managed end-to-end small business operations including baking, packaging, pricing, and customer fulfillment
- Processed custom orders and maintained repeat customer relationships through social media and direct outreach
- Tracked inventory, ingredient costs, and profit margins to support business growth
- Marketed products through Instagram, local events, and word-of-mouth campaigns
- Handled scheduling, order deadlines, and high-volume production during holidays
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Restaurant Hostess/Waitress
Poblano's Mexican Grill
Jamestown
01.2006 - 02.2010
- Provided menus and informed guests about daily specials promptly.
- Accommodated guests with children and special needs, fostering a comfortable dining experience.
- Directed customers to bar area in high-traffic times to increase drink sales.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Executed opening and closing duties, including restocking supplies and cleaning work areas, ensuring smooth operations.
Restaurant Hostess
Ma'Luz Mexican Grill (Mi Pueblo)
High Point
07.2005 - 08.2006
- Managed reservation system to optimize table turnover and guest flow.
- Greeted guests warmly and ensured smooth seating arrangements.
- Provided accurate wait time estimates to maintain guest satisfaction.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Maintained cleanliness and organization of the host stand and entrance area.
Education
High School Diploma -
Western Guilford High School
Greensboro, NC06-2005
Skills
- E-commerce strategy
- Inventory management
- Customer fulfillment
- Custom order processing
- Customer relationship management
- Business operations
- Problem solving
- Flexible and adaptable
Languages
English
Full Professional
Spanish
Full Professional
Timeline
The Sweetest Flour
Owner/Founder
04.2021 - Current
Restaurant Hostess/Waitress
Poblano's Mexican Grill
01.2006 - 02.2010
Restaurant Hostess
Ma'Luz Mexican Grill (Mi Pueblo)
07.2005 - 08.2006
High School Diploma -
Western Guilford High School