Karla Montelongo
Hillsborough
Summary
Compassionate and detail-oriented newly certified Nursing Assistant seeking a position in a healthcare facility where I can apply my training and strong interpersonal skills developed through years in customer service and hospitality. Eager to provide high quality patient care and support healthcare teams in delivering exceptional service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Hotel Front Desk Receptionist
Holiday Inn Express Hotel
08.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Utilized strong communication skills to effectively relay important information between staff members and management teams.
- Collected room deposits, fees, and payments.
- Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
Wallpaper Hanger
King Wallcover and Painting
05.2021 - 02.2025
- Ensured timely completion of projects by diligently managing work schedules and prioritizing tasks based on client deadlines.
- Demonstrated adaptability and problem-solving skills by successfully completing installations under challenging conditions, such as tight deadlines or difficult work environments.
- Increased customer referrals through meticulous attention to detail in aligning patterns and trimming excess wallpaper during installations.
- Contributed to business growth by actively promoting services through various networking channels and showcasing completed projects.
Cashier/Asst. Manager
Guanajuato
11.2016 - 12.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Interviewer
RTI International
08.2016 - 01.2017
- Maintained accurate records of interview outcomes, ensuring timely follow-up and feedback to candidates.
- Developed strong rapport with candidates, fostering open communication and trust during interviews.
- Followed established guidelines and recommendations from supervisors to complete quality interviews.
- Demonstrated adaptability when faced with unexpected challenges, implementing creative solutions that maintained overall project integrity while respecting participant confidentiality concerns.
- Logged survey questions, customer answers and customer behavior directly into [Software] database.
Cashier/Waitress
La Hacienda
05.2015 - 05.2016
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
- Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
- Recognized for exemplary training skills by management, resulting in increased responsibilities and involvement in onboarding new employees.
Cashier/Hostess/Waitress
Pueblo Viejo
02.2011 - 06.2012
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
Cedar Ridge High School
Hillsborough, NC06.2014
Skills
- Bilingual
- Excellent verbal communication
- Provides outstanding customer support
- Resourceful
- Rapid learner
- Thrives in high-pressure environments
- Reliable team worker
LANGUAGES
Spanish - Native Language
Certification
- CNA - Certified Nursing Assistant
Timeline
Hotel Front Desk Receptionist
Holiday Inn Express Hotel
08.2024 - Current
Wallpaper Hanger
King Wallcover and Painting
05.2021 - 02.2025
Cashier/Asst. Manager
Guanajuato
11.2016 - 12.2018
Interviewer
RTI International
08.2016 - 01.2017
Cashier/Waitress
La Hacienda
05.2015 - 05.2016
Cashier/Hostess/Waitress
Pueblo Viejo
02.2011 - 06.2012
High School Diploma -
Cedar Ridge High School
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