Karla Elguera
Charlotte
Summary
Bilingual customer service and healthcare support professional with experience in patient care coordination, insurance verification, scheduling, billing, and HIPAA compliance. Strong communication, administrative, and problem-solving skills with the ability to provide professional client support in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Patient care and office coordinator
Chiroworks
Charlotte
01.2021 - 01.2025
- Delivered exceptional customer service in a fast-paced healthcare environment to foster patient satisfaction
- Coordinated patient scheduling, check-in, and general support to enhance patient experience
- Managed insurance verification, billing, and payment processing
- Maintained HIPPA compliance and confidentiality of patient information
- Managed multi-line phones and coordinated appointments to streamline office communication
- Completed administrative and computer-based office tasks daily
- Helped ensure smooth day-to-day office operations
Education
Associate Degree - Business Administration And Management
Central Piedmont Community College
Charlotte, NC05.2026
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Rocky River High School
Mint Hill, NC06.2019
Skills
- HIPAA Compliance
- Patient Relations
- Medical Office Administration
- Insurance Verification
- Medical Billing Support
- Appointment Scheduling
- Customer Service
- Bilingual Communication (English/Spanish)
- Phone & Email Communication
- Data Entry
- Microsoft Outlook
- Administrative Support
- Calendar Management
- Multitasking
- Time Management
- Organization Skills
- Problem Solving
- Confidential Record Management
- Customer Account Support
- Professional Communication
Timeline
Patient care and office coordinator
Chiroworks
01.2021 - 01.2025
Associate Degree - Business Administration And Management
Central Piedmont Community College
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Rocky River High School