Karla Diaz-Ovando
Franklin
Summary
Developed strong customer service skills in fast-paced retail environment, when having to deal with a diversity of people. Providing efficient and friendly support, skilled in inventory management and handling transactions with accuracy and care. Currently seeking to leverage these transferable skills in new field, contributing to dynamic team and achieving organizational goals.
Overview
3
3
years of professional experience
Work History
Retail Worker
Sean Mullarkey
05.2022 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
Education
Associate of Arts - Early Childhood Education
Southwestern Community College
Sylva, NC12-2024
High School Diploma -
Highlands Highschool
Highlands, NC05-2022
Skills
- Patience and empathy
- Professional appearance
- Payment processing
- Shipment receiving
- Order processing
- Problem-solving
- Time management
- Register operation
Languages
Spanish
English
Timeline
Retail Worker
Sean Mullarkey
05.2022 - Current
Associate of Arts - Early Childhood Education
Southwestern Community College
High School Diploma -
Highlands Highschool
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