KARL BROWN
GREENSBORO
Summary
With more than 15 years in the Customer Experience Industry; Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
As of June 2024, I have also been able to become a Licensed Esthetician with a passion for corrective skincare.
Overview
8
8
years of professional experience
Work History
Licensed Esthetician
Balance Day Spa
11.2024 - Current
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Performed consultations for patients before scheduling treatments.
- Discussed procedures and treatment options with clients.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Handled busy schedules and stayed on top of key deadlines.
- Stocked treatment rooms with proper supplies.
Lead Consultant- Coach
Fedex Office
11.2020 - 11.2023
- Assisted Training Store Manager with facilitating new hire onboarding and staff development for the district.
- Used consultative behaviors to ensure polite and expert service is delivered to every customer.
- Maintained highest volume of positive surveys in district.
- Produced client orders in all areas of stores business including print, signs & graphics and shipping.
Home Appliance Sales Associate
Lowes Home Improvement
06.2020 - 05.2021
- Within first 3 weeks was able to secure monthly sales goal with 25% increase in sales
- Investigated and resolved customer concerns related to order inquiries and delivery tracking
- Processed refunds and company credits for customers facing issues such as damaged product or invoice adjustments
- Engaged customers using well-honed interpersonal and people skills to determine which appliances best fit needs and preferences.
Account Coordinator
Korres Skincare; and Brands
09.2017 - 05.2020
- Successfully covered North Carolina territory for 3 key brands inside Sephora and Ulta, with up to 10 locations serviced.
- Responsible for relation management, as well as event planning.
- Profits increased through effective sales training and customer retention, while adhering to required budget.
Education
Licensed Esthetician - Skin Esthetics
NC Skincare Academy
Greensboro, NC06.2024
Skills
- Interpersonal Communication Skills
- Emotional Intelligence
- Adobe Acrobat
- Microsoft Word
- Excel
- Appointment scheduling
- Social media marketing
- Verbal and written communication
- Sales background
- Supply management
Timeline
Licensed Esthetician
Balance Day Spa
11.2024 - Current
Lead Consultant- Coach
Fedex Office
11.2020 - 11.2023
Home Appliance Sales Associate
Lowes Home Improvement
06.2020 - 05.2021
Account Coordinator
Korres Skincare; and Brands
09.2017 - 05.2020
Licensed Esthetician - Skin Esthetics
NC Skincare Academy
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