Karissa Castillo
Wilmington
Summary
Detail-oriented, tech savvy professional with 10+ years of customer service experience and a decade of self employed business management. Strong background in scheduling, operations, client communication, social media, and administrative duties. Proven ability to manage tasks independently. stay organized, and maintain exceptional customer interactions. Seeking a flexible remote or hybrid role in assisting, customer support, or administrative operations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Hair Stylist
Self
02.2015 - 10.2025
- Managed scheduling and appointments, optimizing time management for efficient service delivery.
- Handled payment processing, invoices, and client records.
- Maintained long term client relationships and high service quality.
- Managed inventory and supply ordering.
- Built and maintained online presenced through social media.
Salon Owner
Bomb Hair Salon
11.2019 - 10.2023
- Managed daily salon operations, ensuring seamless service delivery and client satisfaction.
- Developed and implemented marketing strategies, increasing brand visibility and client engagement.
- Trained and mentored staff, fostering a culture of excellence and collaboration.
- Maintained daily, monthly, and quarterly records of costs and revenue.
- Handled inventory, vendor communication, and record keeping.
- Managed all social media and built an online presence.
Customer Service Representative
Best Buy
11.2010 - 12.2014
- Delivered exceptional customer support through effective communication and problem-solving skills.
- Assisted customers with tech support and product functionality.
- Resolved customer inquiries and complaints efficiently, ensuring high levels of satisfaction.
- Handled POS transactions, returns, inventory checks, and troubleshooting.
Education
Graduate Certificate - Cosmetology
Paul Mitchell The School
Las Vegas, NV02-2014
Skills
- Time management & Organization
- Customer Service & Client Relations
- Social Media & Marketing Support
- Inventory & Budget Tracking
- Basic Accounting Support
- Scheduling & Calendar Management
- Virtual Assistance & Remote Support
- Problem Solving & Conflict Resolution
Certification
- Cosmetology License - 2014-current
- Certified Transformational Life Coach, Transformation Services - 12/2025
Timeline
Salon Owner
Bomb Hair Salon
11.2019 - 10.2023
Hair Stylist
Self
02.2015 - 10.2025
Customer Service Representative
Best Buy
11.2010 - 12.2014
Graduate Certificate - Cosmetology
Paul Mitchell The School