Karisha Johnson
Salisbury
Summary
Accomplished Human Resources professional skilled in full-cycle recruitment and operational compliance within healthcare settings. Resolved over 80 enrollment denials monthly and improved onboarding workflows, significantly enhancing employee experience and operational efficiency. Aiming for a remote HR Generalist or HR Business Partner position to foster workforce strategy.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Advanced Authorization Specialist
Atrium Health
09.2024 - Current
- Coordinated with internal teams, providers, and insurance payers to secure timely approvals, enhancing cross-functional collaboration
- Analyzed authorization trends and resolved issues to enhance operational processes, contributing to improved service delivery
- Maintained documentation and reporting to ensure compliance with healthcare and organizational standards, supporting regulatory adherence
- Utilized Excel tracking tools to monitor workflows, appeals, and performance metrics
Enrollment Credentialing Coordinator
Novant Health
06.2021 - 09.2025
- Oversaw provider credentialing and enrollment processes, ensuring compliance with federal and payer regulations
- Resolved 80+ enrollment denials and claim rejections monthly, improving operational efficiency
- Verified licenses, certifications, and employment history for compliance and audit readiness
- Collaborated with HR, billing, and leadership teams to address and resolve onboarding and credentialing issues
- Supported onboarding processes by ensuring provider system access and documentation completion
- Partnered cross-functionally with IT, operations, and leadership to support onboarding and provider system access, acting as a key liaison to resolve access and credentialing issues
- Assisted in developing and improving SOPs and workflow processes to enhance operational effectiveness
Patient Services Representative
Novant Health
09.2020 - 06.2021
- Provided high-quality customer service while coordinating scheduling and patient needs
- Maintained accurate records and verified patient eligibility to ensure seamless service delivery
- Streamlined administrative workflows to enhance overall patient experience
Human Resources Specialist
Summit Health
06.2017 - 09.2020
- Led full-cycle recruitment including sourcing, screening, interviewing, and onboarding
- Conducted new hire orientations and managed onboarding processes, enhancing employee experience and integration
- Liaised between new hires, clinic administration, IT, and payroll to ensure seamless onboarding and compliance
- Acted as the main point of contact for new employees, providing guidance, resolving onboarding issues, and improving overall employee experience
- Coordinated system access, equipment setup, and onboarding timelines, enabling new hires to operate effectively from day one
- Streamlined onboarding workflows by collaborating cross-functionally, reducing delays and improving process efficiency
- Collaborated with managers, IT, and payroll to ensure seamless employee setup and integration
- Administered employee benefits including health insurance, 401(k), FMLA, and workers’ compensation
- Maintained HRIS records and processed payroll-related data accurately
- Assisted in developing HR policies, procedures, and employee handbooks
Education
Bachelor of Business Administration (BBA) - Human Resources Management
Southern New Hampshire University
Manchester, NH09-2023
Skills
- Authorization Processes
- Claims Management Systems
- Patient Eligibility Verification
- Billing and Coding
- Healthcare Benefits Coordination
- Patient Intake Procedures
- Regulatory Compliance
- Workflow Optimization
- Data Analysis Tools
- Quality Assurance
- HR compliance
- Conflict resolution
Certification
SHRM Certified Professional (SHRM-CP), 05/01/26
Timeline
Advanced Authorization Specialist
Atrium Health
09.2024 - Current
Enrollment Credentialing Coordinator
Novant Health
06.2021 - 09.2025
Patient Services Representative
Novant Health
09.2020 - 06.2021
Human Resources Specialist
Summit Health
06.2017 - 09.2020
Bachelor of Business Administration (BBA) - Human Resources Management
Southern New Hampshire University