KARINA LABORDE HERNANDEZ
Charlotte
Summary
I excel in solving complex problems and thrive in collaborative team environment. My strong communication skills complement a passion for leveraging technical skills and passion for innovation. I want to be part of a team that's forward-thinking, where I can contribute my project management skills and make things better. In addition to my technical skills, I'm also detail oriented and committed to delivering high quality work. I have experience in adapting to new accustoms, and enjoy staying updated with emerging trends in the industry. I believe in efficiency and always aim to solve problems in the best possible way. I'm excited about the opportunity to contribute my skills and dedication to a team that values innovation and excellence.
Overview
4
4
years of professional experience
Work History
Sales Retention Rep
Spectrum
Charlotte
02.2024 - 03.2025
- Conducted customer negotiations in order to reach a fair outcome for both the company and the customer
- Trained new employees in procedures and policies in order to improve team performance each quarter
- Addressing customer inquiries, resolving issues, and providing information about products or services
- Handling questions related to billing, payments, and account balances
- Use UCM tools to better assist technical problems related to products or service
- AHT (average handle time) on each call making sure each one was proficient and handled in a timely manner
- Communicated with supervisors to escalate customer concerns with each situation providing best customer satisfaction
Quick Trip 1A assistant manager
QuikTrip
Matthews
01.2022 - 10.2023
- Work in all areas of the store including running register, stocking shelves/coolers, cleaning equipment/facilities, and kitchen operations
- Responsible to ensure all team members provide quality customer service while working together efficiently to complete assigned tasks of the shift
- Meet QT standards for customer service, training and supervision of assigned Store Team Members
- Verify employee schedules and ensure new hires understand their roles and duties
- Quickly addressed emergency situations that arose and provided effective remediation
- Listened to customer and clerks feedback, provided appropriate responses, and forwarded issues to the appropriate department
- Conducted thorough account audits to ensure the viability, stability, and profitability of business operations
- Made sure all clerks were up to speed and knew what they had to do for the day
Metro sales lead
Metro by T-Mobile
Charlotte
03.2021 - 12.2022
- Increased sales by 15% by providing purchase advice and promoting additional products
- Gave product demonstrations to highlight features and refocus objections on the positive aspects of the product
- Responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager
- Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer
- Assisted the sales team by providing up-to-date territory sales and costing data
- Interacted with prospects by asking appropriate open-ended questions to better understand needs and requirements
- Met with technical, product management, and service personnel on a regular basis to stay current on company offerings and business policies
- Contributed ideas and provided constructive feedback at weekly sales and training meetings
- Kept in touch with clients on a regular basis to assess overall satisfaction, resolve complaints, and promote new services
- Checked in with customers during and after installations to ensure that they were satisfied
Education
High School -
Butler High School
Matthews, NC01.2021
Skills
- Sales expertise
- Strategic planning
- Customer service
- Marketing understanding
- Team management
- Microsoft Application Proficiency
- Time management
- Problem solving
- Bilingual: English/Spanish
Timeline
Sales Retention Rep
Spectrum
02.2024 - 03.2025
Quick Trip 1A assistant manager
QuikTrip
01.2022 - 10.2023
Metro sales lead
Metro by T-Mobile
03.2021 - 12.2022
High School -
Butler High School