Karimah Jackson
Charlotte
Summary
Branch Manager with 14+ years of experience in financial services and government contract administration, driving measurable improvements in lending operations, collections, and contract finance management. Skilled in invoice review, budget tracking, FAR/DoD compliance, AML/KYC, and vendor performance recovery, using strong attention to detail and analytical problem-solving to reduce delinquencies and
restore service levels. Proven leader in coaching teams, implementing process
controls, and executing corrective action plans to boost revenue and operational
reliability; eager to expand leadership impact in finance or contracting roles.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
Contract Specialist
Onyx Strategic Solutions, LLC
Richmond
02.2025 - Current
- Negotiated and prepared contract modifications to address scope, technical specifications, quantities, and delivery schedules, enhancing project alignment.
- Resolved complex contract administration issues, including claims, protests, and performance disputes, safeguarding contractual obligations.
- Managed contract finances by reviewing invoices, tracking expenditures, and de-obligating funds.
- Execute final contract closeouts by clearing open issues and completing final payments.
- Ensure adherence to FAR, DoD acquisition rules, small business subcontracting plans, and labor standards.
- Monitored contractor performance, ensuring timely deliverables and compliance with quality standards and regulations.
- Developed strong vendor/ customer relationships to encourage repeat business.
- Promoted high customer/ vendor satisfaction by resolving problems with knowledgeable and friendly service.
Branch Manager
Axcess Financial
Richmond
03.2018 - 12.2021
- Led team coaching and product training to raise loan conversions and meet branch revenue goals.
- Motivated staff through targeted meetings and incentives, leading to sustained sales performance.
- Designed community outreach and referral networks to expand the local client base and generate new business opportunities.
- Directed collections and negotiated repayment plans to reduce delinquency and recover past-due balances.
- Facilitated cross-functional problem-solving between lending, compliance, and operations to resolve escalations faster.
- Designed community outreach and referral networks, expanding local client base and generating new business opportunities.
- Developed strong customer service protocols for sales staff.
- Resolved escalated customer service issues to enhance customer satisfaction.
- Implemented verification protocols to detect fraudulent or drained gift cards, reducing invalid purchases and financial exposure.
- Analyzed customer feedback to improve customer service experience.
- Drove client retention by delivering exceptional customer service.
Store Manager
Cards 2 Cash
Richmond
07.2016 - 03.2018
- Managed daily store operations including opening/closing and cash drawer reconciliation to strengthen financial controls and accuracy.
- Recruited, trained, and supervised staff on verification software, conflict resolution, and customer service standards to improve team performance.
- Maintained compliance with AML and KYC regulations to ensure regulatory adherence and audit readiness.
- Monitored inventory of purchased gift cards and coordinated transfers to marketplaces to accelerate resale availability and turnover.
- Led recruitment, training, and daily coaching of wireless sales team, improving productivity and meeting monthly KPIs.
- Implemented customer service initiatives to improve client satisfaction.
- Developed customer relationships by providing superior customer service.
Wireless Sales Manager
Marketsource, Target Mobile
Richmond
08.2014 - 10.2015
- Led recruitment, training, and daily coaching of wireless sales team, improving productivity and meeting monthly KPIs.
- Increased sales productivity for wireless products across AT&T , Verizon, and Consumer Cellular ,producing measurable revenue gains.
- Liaised with Target store leadership to coordinate operations and enhance cross-department collaboration.
- Mentored new hires through hands-on demonstrations and shadowing to accelerate competency and team reliability
- Served as primary liaison with Target store leadership to coordinate operations and improve cross-department collaboration and execution.
- Coached team on upsell techniques, resulting in increased accessory attachment rates.
- Resolved escalated customer related issues to restore satisfaction and maintain store reputation.
- Developed strong relationships with customers by providing personalized assistance and support.
Store Manager
Sprint
Richmond
11.2012 - 08.2014
- Drove store performance to meet monthly KPIs for activations, accessories, and upgrades,
- Recruited, hired, and trained Mobile Experts using scenario-based roleplays and development plans to boost consultative selling and product knowledge.
- Managed daily store operations including opening/closing, scheduling, and inventory audits to ensure inventory accuracy and smooth operations.
- Resolved complex customer issues by matching tailored solutions to needs, strengthening long- term customer loyalty.
- Managed cash reconciliation and compliance audits to protect financial integrity and company assets.
- Implemented a structured CRM follow-up cadence to improve customer retention and reinforce loyalty.
- Led local promotions and community outreach to expand brand presence and drive increased foot traffic and engagement.
- Implemented strategies for improving customer service delivery standards.
- Motivated team members to exceed customer service expectations.
Education
Bachelor of Science - Business Management
Virginia State University
Petersburg, VA 08.2011 - 05.2016
Skills
- Contract administration
- FAR compliance
- Customer relationship management
- Vendor management
- Performance monitoring
- Team leadership
- Problem solving
- Effective communication
- Training and development
- Conflict resolution
- Fraud prevention
- Legal compliance
- Financial management
- Project management
- Acquisitions
- Procurement strategies
- Sales strategy
- Performance management
- Sales and market development
- KPI tracking
- Sales coaching
- Customer service
- Analytical thinking
- Performance reports
Personal Information
Title: Branch Manager
Timeline
Contract Specialist
Onyx Strategic Solutions, LLC
02.2025 - Current
Branch Manager
Axcess Financial
03.2018 - 12.2021
Store Manager
Cards 2 Cash
07.2016 - 03.2018
Wireless Sales Manager
Marketsource, Target Mobile
08.2014 - 10.2015
Store Manager
Sprint
11.2012 - 08.2014
Bachelor of Science - Business Management
Virginia State University
08.2011 - 05.2016