Karen M Glahn
Charlotte
Summary
Corporate executive with robust experience in driving business transformations and operational improvements. Known for delivering strategic initiatives that foster growth and enhance profitability. Exceptional at fostering collaborative environments and adapting to dynamic business needs.
Overview
25
25
years of professional experience
Work History
Alliance Strategy, Head of Support, SVP
U.S. Bank
01.2017 - 01.2026
- Assisted support team in training partner sales personnel on product offerings and service techniques. Supported delivery of product knowledge to partner sales teams and provided continuous assistance.
- Evaluated engagement metrics to assess program impact driven by this team.
- Managed inbound support operations, handling over 600 calls weekly.
- Oversaw hiring, onboarding, and training processes for a full-time employee team of 31.
- Coordinated travel arrangements for quarterly partner meetings and headquarters visits to enhance collaboration.
- Developed and implemented resource-building initiatives to enhance program-wide effectiveness.
- Assisted in improving customer experience by simplifying procedures for credit card and deposit services. Supported product development efforts in business banking to enhance service quality. Aided in refining management practices for business banking credit card and deposit offerings.
- Oversaw management of over 75% of the entire alliance organization, ensuring alignment with strategic objectives.
- Oversaw customer experience initiatives and managed escalated issues to enhance satisfaction.
Retail Banking District Manager, VP
US Bank
01.2011 - 01.2017
- Oversaw management of 108 full-time equivalents across 17 retail offices.
- Cultivated strong relationships with clients and prospects to enhance community development initiatives.
- Directed management of district balance sheets and income statements.
- Developed and communicated a comprehensive strategic plan to steer organizational direction.
- Spearheaded workshops to enhance skill development for team members across district and region.
- Executed consistent recruitment strategies to attract top talent across diverse job families.
- Cultivated partnerships with external business lines to enhance support for Northern Kentucky operations.
- Directed and mentored direct reports to drive financial sales and operational excellence.
Branch Manager, AVP
US Bank
01.2008 - 01.2011
- Oversaw operations and strategic direction of largest retail branch in Cincinnati-Northern KY-Dayton region.
- Collaborated with commercial banking teams to enhance service delivery for retail and commercial customers.
- Oversaw management of business portfolio, including prospects and existing customers.
- Executed recruitment processes to interview and hire qualified candidates.
- Oversaw branch operations with a team of 11 employees to enhance customer loyalty and drive profitability.
- Facilitated structured coaching sessions to enhance team member development.
Branch Manager, AVP
US Bank
01.2001 - 01.2008
- Oversaw daily management and coaching of a team of up to 7 employees.
- Operated individual branch as an independent business entity to achieve and surpass annual and quarterly objectives.
- Analyzed financial performance and assessed branch growth strategies to enhance net profit.
- Oversaw management of small business profiles to enhance online visibility.
- Assisted customers in resolving issues and addressing complaints. Provided support to customers on a daily basis. Facilitated solutions for customer inquiries.
- Led team operations to foster a collaborative environment and drive performance towards achieving quarterly bonuses.
Education
High School Diploma -
Campbell County High School
01-1993
Consumer Banking Schol, Graduate - undefined
Furman University
01-2024
Graphic Arts Certificate - undefined
Northern KY University
01-1993
Skills
- Skilled in troubleshooting technical issues
- Cross-functional teamwork
- Effective problem resolution
- Quality improvement initiatives
Timeline
Alliance Strategy, Head of Support, SVP
U.S. Bank
01.2017 - 01.2026
Retail Banking District Manager, VP
US Bank
01.2011 - 01.2017
Branch Manager, AVP
US Bank
01.2008 - 01.2011
Branch Manager, AVP
US Bank
01.2001 - 01.2008
Consumer Banking Schol, Graduate - undefined
Furman University
Graphic Arts Certificate - undefined
Northern KY University
High School Diploma -
Campbell County High School
Awards Achieved
- 2023 Legends of Possible recipient
- Annual financial contribution to Company, District Manager, 2012, 2013, 2014, 2015, 2016
- Annual Pinnacle Winner, District Manager, 2012, 2013, 2014, 2015
- US Bank, Branch Manager, 2004,2006,2008,2010
- Winner of fall sales campaign, attended event in Sandusky Ohio, honoring top four branches in metropolitan banking, 2004, 2005, 2006
- Annual pinnacle top 10% Branch Manager2006
- Annual pinnacle top 1% Branch Manager 2008
Other Qualifications
- Leader and Management Expertise
- Successfully managed teams of up to 100+ individuals who have been promoted under my leadership
- Excellent communication skills
- Increased customer base YoY by creating unique customer experience and knowledge of bank products
- Operations Excellence
- Develop and adhere to new processes and procedures that were in compliance scope
Top 5 Strengths
1. Achiever
2. Competition
3. Significance
4. Communication
5. Focus