Summary
Overview
Work History
Education
Skills
Timeline
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Karen Walmsley

Smithfield

Summary

Dynamic professional with extensive experience in food safety and customer service at Buffalo Wild Wings. Proven ability to enhance inventory management and train staff effectively. Recognized for improving customer satisfaction through problem-solving and attention to detail. Committed to maintaining high standards of product quality and team collaboration in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Deli /Bakery Sales Associate

Food Lion
Smithfield
07.2025 - Current
  • Assisted customers with deli product selections and prepared food orders.
  • Maintained cleanliness and organization of the deli counter and equipment.
  • Operated slicers, scales, and packaging equipment safely and efficiently.
  • Prepared various deli items, including meats, cheeses, and salads daily.
  • Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
  • Maintained high level of professionalism while interacting with customers and coworkers alike.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Received new inventory and rotated stock by dates to keep items fresh and usable.
  • Followed all safety regulations when handling knives or operating machinery such as slicers or grinders.
  • Collaborated with team members to restock bakery inventory regularly.
  • Monitored product freshness and rotated stock to ensure quality.
  • Adhered to food safety protocols to protect customers.
  • Replenished bakery cases and faced products throughout each shift.
  • Ensured product quality by monitoring expiration dates on bakery items and discarded expired items as required.
  • Decorated cakes with icings, sprinkles, fruits or other edible decorations.

Assistant Manager

Prospera Hospitality
Selma
06.2024 - 06.2025
  • Assisted in managing daily operations and staff schedules.
  • Supported team training and development initiatives for new employees.
  • Coordinated inventory management and stock replenishment processes.
  • Monitored customer service standards and addressed client inquiries promptly.
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Delegated work to staff, setting priorities and goals.

Service Manager

Buffalo Wild Wings
Smithfield
01.2017 - 05.2024
  • Managed daily restaurant operations and ensured smooth service flow.
  • Trained staff on menu offerings and customer service standards.
  • Assisted in maintaining inventory levels and ordering supplies as needed.
  • Enforced health and safety regulations to ensure a safe dining environment.
  • Coordinated with kitchen staff to optimize food preparation and delivery times.
  • Handled customer inquiries and resolved complaints effectively.
  • Collaborated with management on promotional events and marketing strategies.
  • Oversaw cleanliness of dining area and ensured compliance with hygiene standards.
  • Resolved customer complaints in a timely manner.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.

Education

Associate of Science - Nursing Science

Ccri
Warwick, RI
05-1995

Skills

  • Food safety
  • Inventory management
  • Customer service
  • Product knowledge
  • Equipment operation
  • Team collaboration
  • Stock rotation
  • Training and development
  • Attention to detail
  • Problem solving

Timeline

Deli /Bakery Sales Associate

Food Lion
07.2025 - Current

Assistant Manager

Prospera Hospitality
06.2024 - 06.2025

Service Manager

Buffalo Wild Wings
01.2017 - 05.2024

Associate of Science - Nursing Science

Ccri

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Karen Walmsley