Karen Reedy

• Respond to student needs through competent customer service and prompt problem-solving.
• Answer phone calls and transfer/take messages for staff and faculty.
• Handle escalated student issues with empathy and patience, working closely with management to reach satisfactory resolutions.
• Collaborated with cross-functional teams to identify areas of improvement and implement effective solutions.
• Enroll new students.
• Support the various departments.
• Send admissions reports.
• Keep front desk area neat and organized.

• Assisted customers in finding mental health providers in their areas.
• Responsible for troubleshooting insurance claims when they were not submitted correctly.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
• Responsible for making sure that patients had authorizations for their mental health appointments by working with insurance companies.

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• Enhanced patient registration accuracy by diligently reviewing and verifying information on registration forms.
• Managed high-volume workloads while consistently meeting deadlines for processing registrations and updating records.
• Advised new and potential students as to which classes/programs they needed to reach their ultimate goals.

• Monitored client progress closely, adjusting recommendations as necessary to optimize results.
• Assisted clients in overcoming emotional eating habits through mindfulness techniques and stress management strategies.
• Built strong rapport with clients through empathetic listening skills and genuine concern for their well-being, leading to increased trust in the counseling process.
• Educated clients on proper nutrition and the benefits of a healthy lifestyle for long-term weight maintenance.
• Enhanced client motivation with regular progress check-ins and goal-setting sessions.