Hi, I’m
Karen Neumayer
Fayetteville,NC
Summary
Responsive Human Resources professional with well-rounded experience in all functional areas of HR, including labor law compliance, employee relations and performance management, leave of absence and ADA accommodations. Supports leadership to control employer-related risks and grow staff management skills. Thrives on promoting employee engagement with proven success at understanding unique business needs while balancing an in depth understanding of employee needs to establish genuine relationships as an indispensable partner.
Overview
10
years of professional experience
Work History
Bezos Academy Via Insight Global
Leave & Accommodations Specialist
09.2023 - Current
Job overview
- Provided compassionate support to employees experiencing personal or family medical issues, easing the stress of navigating leave processes.
- Managed complex medical leaves, ensuring proper documentation and compliance with company policies and relevant laws.
- Ensured timely and accurate completion of all required documentation for leaves of absence, minimizing potential legal exposure for the organization.
- Enhanced employee satisfaction by effectively managing leave of absence requests and providing timely responses.
- Streamlined the leave of absence process for increased efficiency, leading to reduced processing time.
- Evaluated medical documentation to determine eligibility for various types of leaves, maintaining strict confidentiality standards.
- Served as a point of contact and subject matter expert for employees seeking information about their leave options, providing knowledgeable assistance in navigating complex situations.
- Maintained up-to-date knowledge on federal and state laws governing employee leaves, and partnered closely with in-house Legal team, ensuring companywide compliance at all times.
- Collaborated with payroll team to ensure accurate tracking of paid time off balances during leaves of absence.
- Managed return-to-work coordination efforts, successfully reintegrating employees back into the workplace after extended absences.
- Assisted in implementation of external leave vendor and updated standard operating procedures to align with new leave processes.
- Developed trainings and informational guides for employees, management, and administrators.
Capital One Via Mindlance
HR Leave of Absence Coordinator
04.2023 - 09.2023
Job overview
- Process high volume of daily leave of absence updates for personnel.
- Interface with employees on leave of absence regarding pay, timecard adjustments, and other general inquiries.
- Coordinate with Payroll to request off-cycle checks for employees owed pay.
- Liaise with external leave management vendor regarding leave of absence approvals and denials.
- Maintenance of internal HRIS leave of absence records.
- Communicate leave of absence updates to mid- and upper-level management.
Accurate Background
HR Business Partner/Leave of Absence Specialist
07.2019 - 02.2023
Job overview
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity and within company to reach business goals.
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
- Resolved disputes, employee terminations and disciplinary procedures.
- Collaborated with leadership to assess and improve policies across board.
- Maintained confidential nature of employee and company proprietary and privileged information used or observed in course of performing job duties.
- Developed and delivered special events for company employees.
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Coordinated and served as representative in various community volunteer opportunities and promoted employee participation.
- Managed leaves of absence and reasonable accommodations for 700+ employees.
- Engaged in interactive process with employees requesting accommodations and acted as intermediary for leadership and employees to reach reasonable resolution.
- Managed all aspects of leave of absence process including initial notification, documentation collection and review, coordination with leadership, issuance of determination, and return to work, while supporting employees through sensitive situations and maintaining employee confidentiality.
- Streamlined leave of absence/accommodation processes and ensured total compliance with state and federal regulations.
- Outsourced leave of absence and accommodation management and guided selection, negotiation, and implementation of service.
- Collaborated with company leadership to create COVID-19 policies, led company compliance with county, state, and federal regulations, and solely managed all COVID-19 cases throughout pandemic.
Accurate Background
HR Coordinator
02.2018 - 07.2019
Job overview
- Reviewed human resources paperwork for accuracy and completeness.
- Supported human resources staff with new hire orientations and monthly departmental meetings.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Supported HR functions with emphasis on record keeping, data entry and general HR tasks.
- Counseled managers and employees regarding company policies, procedures and workplace issues.
- Entered personnel and subcontractor data into central database.
- Coordinated complex travel schedules, accommodations and trip logistics for candidates and executives.
- Hosted and organized onsite flu shot clinic to protect workers, reduce seasonal flu transmission and decrease absenteeism and loss of employee productivity caused by illness.
- Created and managed process for ticket allocation for events held at Honda Center, Angels' Stadium of Anaheim, and Live Nations' FivePoint Amphitheatre in Irvine.
- Managed relationship and contract negotiations/renewals with various external vendors.
- Drafted and distributed various internal communications including notifications of employee appreciation events, anniversary and birthday announcements, and town hall events.
- Maintained company organizational chart.
- Trained, managed, and supported front desk staff.
- Served as escalation contact for front desk staff.
Accurate
Front Desk Receptionist
08.2017 - 02.2018
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Monitored office supplies by checking inventory and placing orders.
- Retrieved mail, packages and documents on behalf of company, promptly verifying receipt and arranging for pickup or transmittal.
- Reported facility maintenance problems to appropriate personnel for immediate remediation.
- Planned coverage needs and organized services to support incoming special events.
- Managed company's security access system.
- Issued access badges to new employees and guests as needed.
- Managed collection of funds and/or items for charity drives.
Jordan West Family Counseling
Front Desk Receptionist
07.2015 - 12.2016
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Kept accounts in balance and ran daily reports to verify totals.
- Confirmed relevant client information and payment methods to prevent fraud.
- Maintained transaction security by verifying payment cards against identification.
- Ensured compliance with HIPAA regulations in maintaining sensitive client information.
- Conducted intake of new clients and matched clients with appropriate mental health professional based on individual needs and insurance requirements.
- Managed schedules of 30+ mental health professionals.
- Corresponded with courts as needed for court-ordered counseling.
Brigham Young University
Event Services Staff Supervisor
07.2014 - 06.2015
Job overview
- Maintained and distributed information for functions and events.
- Worked under pressure and met deadlines while maintaining composure in difficult situations.
- Drove excellent guest service for events and conducted evaluations after completion.
- Coordinated services transportation to and from events.
- Mediated disputed between members of staff.
- Conducted training of staff on multiple payment systems.
- Facilitated integration of new payment systems.
- Review event bills for accuracy and approve payments.
- Responsible to collect and balance money for deposit.
Skills
- Employee Performance Management
- FMLA Expertise
- Managing Employee Relations
- Reviewing Compliance
- Employee Guidance
- Exit Interviews and Processes
- Human Resource Information System (HRIS)
- Onboarding, Training and Development
- Employee Feedback and Recognition
- Absence Management
- ADA Knowledge
- Policy Interpretation
Accomplishments
- Creation and maintenance of COVID-19 policies and procedures in compliance with shifting CDC guidelines.
- Transition to remote workforce at the beginning of the COVID-19 pandemic.
- Closure of work location and distribution of office items and surplus equipment.
- Full integration of external leave of absence and ADA accommodation administrator.
Timeline
Leave & Accommodations Specialist
Bezos Academy Via Insight Global
09.2023 - Current
HR Leave of Absence Coordinator
Capital One Via Mindlance
04.2023 - 09.2023
HR Business Partner/Leave of Absence Specialist
Accurate Background
07.2019 - 02.2023
HR Coordinator
Accurate Background
02.2018 - 07.2019
Front Desk Receptionist
Accurate
08.2017 - 02.2018
Front Desk Receptionist
Jordan West Family Counseling
07.2015 - 12.2016
Event Services Staff Supervisor
Brigham Young University
07.2014 - 06.2015
Hobbies
- Singing - Classically-trained singer with 20 years of professional training and experience
- Reading - Read for pleasure as well as volunteer editing and proofreading of novels and film and television scripts.
- Writing - Enjoy writing in a number of different genres.
Hobbies
- Singing - Classically-trained singer with 20 years of professional training and experience
- Reading - Volunteer editing and proofreading of novels and film and television scripts.
- Writing - Enjoy writing in a number of different genres.
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