Karen Murillo
Engagement Coordinator/ Administrative Professional
Monroe,NC
Summary
Dedicated professional with a strong background in enhancing brand visibility and credibility through strategic media placements and compelling content. Experienced in securing client appearances on podcasts and crafting authentic articles, effectively increasing both credibility and public exposure. Skilled administrative leader adept at managing fast-paced office settings and leading a team of 30 employees with a focus on efficiency and proactive problem-solving. Organized, dependable, and hardworking, with a demonstrated ability to manage multiple priorities while maintaining a positive attitude. Eager to apply expertise in media relations and digital content strategy to contribute to and grow within a dynamic team. Willing to take on additional responsibilities to meet and exceed team goals.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
2
2
Language
Work History
Social Media Manager Intern
Tim Guercio/ The Christmas Team
Charlotte, NC
12.2023 - Current
- Participated in brainstorming sessions, contributing innovative ideas that positively impacted overall marketing strategy development.
- Developed a comprehensive social media calendar, ensuring timely posting of diverse content across various platforms.
- Enhanced audience engagement through the creation of visually appealing and relevant content. Increased engagement by 37% in less than 20 days.
- Stayed current on industry trends, incorporating best practices into daily work processes for continuous improvement
Administrative Assistant
Aldersgate Retirement Community
Charlotte, NC
02.2022 - 02.2023
- Supervised team of over 30 people. Delegated tasks and jobs to achieve company objectives, solve problems, and lead departments to success.
- Built and maintained excellent client relationships through timely response to inquiries and going above and beyond to accommodate various requests.
- Executed record filing system to improve document organization and management.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and project data.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Receptionist/ Executive Assistant/Administrative Assistant
The Christmas Team
Charlotte, NC
11.2020 - 02.2022
- Answered over 50 phone calls daily and emails, addressed customer's questions and concerns to promote satisfaction and continued business.
- Assisted in onboarding of new employees by preparing orientation materials and providing guidance on company policies.
- Maintained appropriate filing of personal and professional documentation.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills
Education
Associate of Arts -
Central Piedmont Community College
Charlotte, NC 08.2022 - 06.2023
High School Diploma -
Sun Valley High School
Monroe, NC 08.2009 - 05.2012
Skills
Management Skills/ Problem Solving
Timeline
Social Media Manager Intern
Tim Guercio/ The Christmas Team
12.2023 - Current
Associate of Arts -
Central Piedmont Community College
08.2022 - 06.2023
Administrative Assistant
Aldersgate Retirement Community
02.2022 - 02.2023
Receptionist/ Executive Assistant/Administrative Assistant
The Christmas Team
11.2020 - 02.2022
High School Diploma -
Sun Valley High School
08.2009 - 05.2012
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