Karen Lucas

● Answer questions regarding participant's 401k and pension account balance

● Assist participants with withdrawals , loan inquiries, and estimates

● Provide insight and education on account maintenance and resources

● Managed diverse participant inquiries and conversations driving towards a resolution suitable for all

● The Housing & Travel Team Lead assists the Housing & Travel
Supervisor and leads the Housing & Travel team members by providing
training, updates, and team unity as well as restricted normal duties
of a Housing Coordinator
● On an as-needed basis, the Housing & Team Lead will also lead strike
related work efforts

Research, locate and secure quality housing as well as travel
arrangements for our travelers to give them the best housing and/or
travel experience in the industry
Build relationships with vendors and interpret leasing/renting
contractual agreements as well as negotiate contracts with vendors as
needed
● Communicate daily with vendors, sales staff, Placement, and
Management to gather required information for travelers regarding
travel and housing
● Build team unity and communicate updates to the team while
suggesting improvements for efficiencies
● Train new staff in the Housing & Travel Department, monitor progress,
correct/address problem areas

● Conduct 1 on 1s with team members regularly and work with Housing
Manager on team members' annual reviews
● Monitor and update housing & travel starts/requests and delegating
work load among team members as needed
● Started with Medical Solutions as a Housing & Travel Coordinator,
promoted to Sr Housing & Travel Coordinator in December 2021 before transitioning to my final role as a Housing & Travel Team Lead in February 2022

● Lead Guided Tours for multiple dwellings on the property
● Specialized in Leasing and Contracts for Active Duty Military assignments, along with Civilians
● Code Enforcement in line with the property upkeep requirements
Detailed Walk-Through reports and Move-Out Inspections
● Clerical duties including reporting, filing, and auditing to remain
compliant with housing regulations