Karen Kasten
Leland ,NC
Summary
Higher education professional looking to gain leadership experience along with other valuable skills towards the area of program assessment and evaluation and how it effects enrollment operations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Academic Advisor
Cape Fear Community College
Wilmington, NC
10.2021 - Current
- Advised students on academic programs and course selection to enhance educational pathways.
- Managed caseload of 300 students effectively, prioritizing tasks based on urgency and importance while maintaining high-quality service delivery.
- Provided support and guidance to students experiencing academic and personal troubles.
- Developed strong relationships with students, providing mentorship and fostering personal growth.
- Promoted campus resources such as tutoring services or counseling centers to help students overcome barriers to success.
- Served as a liaison between students, faculty, staff, and administration to address concerns or conflicts that arose during the course of study.
- Assisted students in identifying career goals and aligning them with appropriate academic programs.
- Answered student inquiries and resolved problems related to curriculum and course prerequisites.
Intake Technician
Cape Fear. Community College
Wilmington, NC
08.2018 - 10.2021
- Processed student intake forms and verified documentation accuracy for compliance.
- Assisted with scheduling appointments, ensuring efficient use of resources and time management.
- Maintained accurate records in electronic systems to support data integrity and retrieval.
- Managed incoming calls from students , addressing concerns or directing them to appropriate resources as needed.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA regulations and organizational policies.
- Exhibited strong multitasking capabilities while managing multiple responsibilities simultaneously within a high-pressure environment.
- Organized and maintained a comprehensive filing system for easy access to important student documents.
- Answered phone calls and provided new students with required paperwork to initiate service.
- Proctored testing for students that received accommodations for separate setting & extended time.
- Organized and maintained list of current student Academic Aides.
- Organized and maintained list of students that required physical accommodations.
Mental Health Professional
RHA Health Services
Wilmington, NC
06.2008 - 09.2010
- Collaborated with multidisciplinary teams to ensure coordinated care and optimal client outcomes.
- Monitored client progress, adjusting interventions based on evolving needs and feedback.
- Mentored junior staff in best practices for client engagement and therapeutic approaches.
- Provided clients with recommendations to community resources.
- Managed caseloads - 15 clients - efficiently by prioritizing based on client needs and availability of resources, ensuring timely intervention for all patients.
- Maintained strong working relationships with community organizations to facilitate referrals and provide comprehensive resources for clients'' ongoing care needs.
- Improved patient outcomes by developing and implementing comprehensive mental health treatment plans.
- Increased client retention rates by consistently demonstrating empathy, professionalism, and a commitment to excellent patient care.
- Served as a mentor for junior staff members, providing guidance and professional development support to enhance overall team performance.
- Managed crisis situations effectively, deescalating potentially dangerous behavior and ensuring the safety of all involved parties.
- Supervised busy staff caseload, of 30 managing clients, balancing workload and prioritizing client needs.
Education
Masters in Higher Education - Higher Education
University of North. Carolina At Wilmington
Wilmington05.2027
Bachelor of Science - Habilitative Science
Appalachian State University
Boone, NC05.2005
Skills
- Collaboration and teamwork
- Academic planning
- Critical thinking
- Orientation programs
- Activity organization
- Project planning
- Community relations
Certification
Green Zone Training - Military Students
Mental Health. First Aid
Aspiring Leaders Community. College Summit
Appreciative Advising Institute
Timeline
Academic Advisor
Cape Fear Community College
10.2021 - Current
Intake Technician
Cape Fear. Community College
08.2018 - 10.2021
Mental Health Professional
RHA Health Services
06.2008 - 09.2010
Masters in Higher Education - Higher Education
University of North. Carolina At Wilmington
Bachelor of Science - Habilitative Science
Appalachian State University