Dedicated customer service representative with proven strengths in problem-solving, communication, and team collaboration. Committed to enhancing customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Customer Care Representative
Signify Health
01.2025 - 02.2026
Resolved customer inquiries efficiently through multi-channel communication, enhancing satisfaction and loyalty.
Collaborated with team members to streamline processes, improving operational efficiency by effectively managing workflows.
Assisted customers in navigating healthcare services, ensuring clarity and understanding of available options.
Documented customer interactions accurately in CRM system, maintaining comprehensive records for future reference.
Customer Service Representative
Dick Sporting Goods
10.2022 - 01.2025
Resolved customer inquiries efficiently, ensuring satisfaction and retention.
Managed returns and exchanges while maintaining accurate inventory records.
Assisted in training new staff on product knowledge and customer service protocols.
Collaborated with team members to enhance store operations and improve workflow efficiency.