Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karen Austin

Knightdale

Summary

Seasoned Marketing Coordinator. Excellent attention to detail and remarkable critical thinking skills. Proficient in developing and overseeing projects with focus on quality and efficiency.

Overview

12
12
years of professional experience

Work History

Market Coordinator

Walmart
09.2020 - Current
  • Coordinates financial and business data management by collecting and analyzing data and information (for example, budgets, human resource data, business performance data)
  • Leads the coordination, planning, and scheduling of multiple simultaneous projects and company/business-related events by researching and identifying options, resources, and cost efficiencies within established timeframes
  • Leads and manages administrative aspects of calendar management, event planning, and travel scheduling by responding to and scheduling calendar events
  • Serves as customer and associate liaison by acting as a resource for policy clarification, procedural queries, and associate questions and concerns
  • Utilizes business and process knowledge to provide assistance with electronic, verbal, and written communications by answering, triaging, directing, and transferring telephone calls
  • Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners
  • Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices
  • Leads and participates in teams by using and sharing resources, information, and tools

People Lead

Walmart
07.2019 - 09.2020
  • Managed associate schedules to ensure coverage and customer satisfaction.
  • Ensured training was completed timely to create an environment where associates understood the policies and procedures and their role in the store.
  • Assisted the managers in daily routines and staff management.
  • Assisted associates with daily operations and staffing questions
  • Recruited, interviewed, and trained new hires on the basic structure of the store and how they could manage their time, pay, and role.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Assistant Manager

Walmart
09.2016 - 07.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.

Training Coordinator

Walmart
11.2013 - 09.2016
  • Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
  • Collaborated with department managers to design customized training plans aligned with organizational goals.
  • Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
  • Provided ongoing coaching and mentoring support for employees seeking professional growth and development.

Education

Doctorate -

Northcentral University
01.2019

Skills

  • E-commerce management
  • Competitive analysis
  • Teamwork and collaboration
  • Customer service
  • Team leadership
  • Verbal and written communication
  • Detail-oriented
  • Relationship building
  • Operations management
  • File and recordkeeping
  • Scheduling
  • Data analysis
  • Budgeting and forecasting
  • Fact-checking

Timeline

Market Coordinator

Walmart
09.2020 - Current

People Lead

Walmart
07.2019 - 09.2020

Assistant Manager

Walmart
09.2016 - 07.2019

Training Coordinator

Walmart
11.2013 - 09.2016

Doctorate -

Northcentral University

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Karen Austin