Summary
Work History
Education
Skills
Timeline
Generic

Karen Adkins

Randleman

Summary

As a Patient Coordinator, I am a patient-focused professional, equipped with administrative and operational expertise. It is my priority to keep healthcare services proceeding smoothly by coordinating tasks, including, but not limited to, effective communication, referrals, and policy enforcement. I understand how such tasks affect the quality of care for each patient. Talented at finding balanced solutions and resolving conflicts, it is my goal to identify opportunities to which I can offer my exceptional service, while also maintaining aligned values.

Work History

Patient Coordinator

OptumHealth
Remote
10.2025 - Current
  • Assisted patients with insurance verification and benefits inquiries.
  • Scheduled patient appointments and managed daily office calendar.
  • Coordinated communication between patients and healthcare providers.
  • Maintained accurate patient records using electronic health systems.
  • Handled patient inquiries and resolved issues promptly and professionally.
  • Collaborated with medical staff to ensure smooth office operations.
  • Educated patients on procedures, policies, and health services available.
  • Streamlined patient intake processes to enhance overall efficiency.
  • Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
  • Processed referrals from primary care providers for specialist consultations or treatments.
  • Monitored compliance with HIPAA regulations regarding confidentiality of patient information.
  • Conducted research on health plan benefits to determine eligibility criteria for services.

Senior Staffing Consultant

Mancan Inc.
  • Carried out and trained others on tasks of full cycle recruitment including but not limited to: sourcing, registration, orientation, resume review, interviewing, drug screening, background checking, E-Verify, etc.
  • Kept myself up to date on industry specific pay rates to competitive and fair.
  • Implemented targeted recruitment campaigns using social media platforms to display job opportunities and attract a more diverse candidate pool.
  • Organized and partnered with local companies to conduct job fairs to build candidate pool and business partnerships.
  • Deliver and/or negotiate job offers and terminations.
  • Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.
  • Negotiated favorable contract terms with clients that benefited both parties while maintaining a high level of service quality.
  • Collaborated with hiring managers to understand staffing needs and develop job descriptions.
  • Conducted regular follow-up with placed candidates to ensure satisfaction and retention, addressing any concerns or potential issues proactively.

Mortgage Specialist (Team Lead)

Wells Fargo
  • Completed minimum of 50-75 calls a day both Inbound/Outbound calls from both consumer & affiliate companies for mortgage servicing.
  • Had offline time to complete work order processes
  • Team Lead/Advocate for Multiple Teams
  • Toggled multiple phone lines/software
  • Used Active Listen & Problem Solving skills to assist clients'
  • Assisted customers in processing including but not limited to: Payment processing, Document retrieval, Document review (Welcome and Goodbye letters for loan acquisitions) Escrow Management, PMI Management, etc.
  • Educated borrowers on mortgage products, terms, and processes to facilitate informed decision-making.
  • Offered products/services to financially benefit clients (Retention)
  • Report & Meet and/or Exceed all Daily & Monthly Stats required by management.
  • Adhered to all policies/procedures set forth
  • Attended/Lead weekly Trainings/Meetings/Coaching
  • Assisted Management in Newly Released and/or updated Procedures
  • Individually Trouble-shooting Tech Issues when needed.
  • Developed strong relationships with clients through effective communication and personalized service.

Executive Assistant/Senior Sales Consultant

Staffing Logistics
  • Coordinated executive schedules, optimizing time management and prioritizing critical tasks.
  • Organized company meetings and events, facilitating logistics and preparing necessary materials.
  • Maintained accurate records of executive correspondence, improving retrieval efficiency for reference purposes.
  • Assisted President of company with any and all operational needs
  • Carried out and trained others on tasks of full cycle recruitment including but not limited to: sourcing, registration, orientation, resume review, interviewing, drug screening, background checking, E-Verify, etc.
  • Set up meetings with prospective clients with the objective to onboard prospects as a new client for the company. Gave sales presentations to a range of prospective clients.
  • Established, developed and maintained positive business and customer relationships.
  • Traveled when necessary- Prospective Client Meetings, Client Facility Tours, Client Check ins, and company meetings/outings.
  • Organized and partnered with local companies to conduct job fairs to build candidate pool and business partnerships.
  • Took accurate job orders and turned those into Operations.
  • Sourced for potential new clients using industry-standard techniques by generating new leads.


Education

High School Diploma -

Dalton McMichael High School

Certificate - Medical Records Tech

The University of Phoenix
Currently Attending Online

Skills

  • Epic (MyChart) CRM
  • Microsoft Office (Spreadsheet, Excel, Word, Powerpoint etc)
  • Zoom/ Microsoft Teams
  • TMS (Talent Management Systems)
  • CBS (Core Banking Systems)
  • Self-Motivated
  • Energetic/Results Driven Attitude
  • Problem-solving
  • Strong Attention to detail
  • Time Management
  • Interpersonal Communication
  • Leadership
  • Teamwork & Collaboration
  • Flexible and Adaptable
  • Technological Proficient
  • Empathetic & Compassionate
  • Business Communications for Healthcare Professionals

Timeline

Patient Coordinator

OptumHealth
10.2025 - Current

Senior Staffing Consultant

Mancan Inc.

Mortgage Specialist (Team Lead)

Wells Fargo

Executive Assistant/Senior Sales Consultant

Staffing Logistics

High School Diploma -

Dalton McMichael High School

Certificate - Medical Records Tech

The University of Phoenix

Similar Profiles

CREATE PROFILE
Karen Adkins