KARALINE GRIFFIN
Asheville
Summary
Detail-oriented administrative professional with extensive experience in communication and team building. Demonstrates strong knowledge of dental terminology and scheduling, contributing to improved office efficiency. Proven ability to adapt and grow within dynamic environments while aiming for advancement in a more significant role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Experience Coordinator
TS Orthodontics
Asheville
01.2025 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Assisted in maintaining a clean reception area by tidying up furniture or vacuuming carpets regularly.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
Patient Services Representative/ TPC/Dental Insurance Coordinator
Aspen Dental
Arden
08.2023 - 01.2025
- Improve patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
- Streamline the check-in process to reduce wait times for patients, while maintaining accuracy in recordkeeping.
- Assist with billing inquiries and insurance verification, resulting in a smoother financial experience for patients.
- Maintain patient confidentiality by adhering to HIPAA regulations, and diligently updating records as needed.
- Enhance patient satisfaction by efficiently coordinating treatment plans and scheduling appointments.
- Streamline communication between patients, providers, and insurance companies for seamless treatment processes.
- Improve patient satisfaction by efficiently managing dental insurance claims, and coordinating with providers.
- Streamline the claim submission process for faster reimbursement and reduced claim denials.
- Maintain accurate records of patient treatments, billing information, and insurance details to ensure seamless communication between patients, providers, and insurers.
- Recognized by management for providing exceptional customer service.
Sterilization Technician/Receptionist Administrator
Biltmore Oral And Facial Surgery
Asheville
12.2020 - 07.2023
- Ensured sterilization quality by meticulously following standard operating procedures and guidelines.
- Reduced risks of infection by consistently maintaining a clean and sterile work environment.
- Performed thorough inspections of instruments for damage or contamination before releasing them for use in surgical procedures.
- Supported surgical teams with the timely delivery of properly sterilized instruments required for various procedures.
- Followed OSHA, FDA, and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Streamlined patient scheduling by implementing an efficient online booking system.
- Improved office organization and workflow through the development of effective filing systems.
- Enhanced patient satisfaction by promptly addressing concerns and resolving billing issues.
- Ensured strict adherence to HIPAA regulations by maintaining secure storage of confidential patient information.
Education
High School Diploma -
Tuscola High School
Waynesville, NC06.2021
Skills
- Marketing Skills
- Effective Time Management
- Professionalism
- Computer Proficiency
- Medical Terminology
- Dental Terminology
- Strategic Decision Making
- Multitasking
- Customer Service
- Strong Attention to Detail
- Critical Thinking Skills
- Great Attitude
- Reliable
- Problem Solving
- Well-Rounded Self Starter
- HIPAA compliance
Certification
CPR
References
References available upon request.
Timeline
Patient Experience Coordinator
TS Orthodontics
01.2025 - Current
Patient Services Representative/ TPC/Dental Insurance Coordinator
Aspen Dental
08.2023 - 01.2025
Sterilization Technician/Receptionist Administrator
Biltmore Oral And Facial Surgery
12.2020 - 07.2023
High School Diploma -
Tuscola High School
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