Kara Woods
Waynesville
Summary
Dynamic insurance professional with a proven track record at Clay Dangerfield State Farm, excelling in claims analysis and contract negotiation. Adept at fostering strong customer relationships, I consistently enhance client satisfaction and ensure regulatory compliance, driving improvements in policyholder protection and service delivery.
Overview
30
30
years of professional experience
1
1
Certification
Work History
State Farm Insurance Agent
Clay Dangerfield State Farm
Waynesville
03.2022 - Current
- Analyzed claims data to determine potential areas of improvement for policyholders' protection.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Provided customers with information regarding plan features, pricing, and availability.
- Negotiated contracts between insurers and insured parties in order to obtain favorable terms for both sides.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
Social Worker
Haywood Nursing and Rehabilitation
Waynesville
03.2017 - 03.2021
- Assisted clients in accessing community resources such as housing, food pantries, and transportation options.
- Facilitated group therapy sessions for clients with similar issues or experiences.
- Maintained accurate records of client progress and interactions according to agency standards.
- Conducted assessments of client needs, strengths, and resources to develop treatment plans.
- Collaborated with family members to provide comprehensive support services to clients.
General Manager of Food Service
Hardees
Waynesville
01.2007 - 02.2017
- Monitored daily financial transactions and prepared weekly reports for management review.
- Developed relationships with key customers to maximize revenue potential.
- Provided feedback regarding menu suggestions from customers in order to improve overall dining experience.
- Trained and supervised staff members in all aspects of restaurant operations.
- Scheduled staffing levels according to expected business volume on a daily basis.
- Maintained a safe working environment by conducting regular inspections, enforcing safety regulations, and responding promptly to any hazards or accidents.
General Manager
Taco Bell
Waynesville
04.1995 - 01.2007
- Monitored daily financial transactions and prepared weekly reports for management review.
- Developed relationships with key customers to maximize revenue potential.
- Implemented cost-saving measures throughout the organization without compromising quality of product or service delivery.
- Trained new hires on company policies and procedures.
- Reviewed performance evaluations of employees on a regular basis in order to enhance their productivity levels.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Education
High School Diploma -
Tuscola High School
Clyde, NC05-1988
Skills
- Claims analysis
- Contract negotiation
- Regulatory compliance
- Customer relationship management
- Insurance policy writing
- Data management
Affiliations
I enjoy motorcycle riding and spending time with my family.
Certification
- Licensed in Property, Casualty & Health
Timeline
State Farm Insurance Agent
Clay Dangerfield State Farm
03.2022 - Current
Social Worker
Haywood Nursing and Rehabilitation
03.2017 - 03.2021
General Manager of Food Service
Hardees
01.2007 - 02.2017
General Manager
Taco Bell
04.1995 - 01.2007
High School Diploma -
Tuscola High School
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