Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kansas Miller

Sophia

Summary


Healthcare professional with solid foundation in patient care coordination, consistently ensuring smooth operations and patient satisfaction. Proven ability to collaborate effectively with medical teams and adapt to dynamic healthcare environments. Known for excellent organizational skills and patient-focused approach.

Overview

14
14
years of professional experience

Work History

Patient Experience Navigator

Mequest
11.2023 - Current
  • Managed electronic health records system, ensuring accuracy and compliance with regulations.
  • Answered incoming calls, scheduled appointments using electronic chart.
  • Verified patient insurance eligibility and entered patient information into system.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.

Preschool Lead Teacher

Hopewell United Methodist Church
08.2022 - 01.2023


  • Developed and implemented age-appropriate curriculum to enhance children's cognitive and social skills.
  • Led classroom activities promoting creativity, critical thinking, and emotional development in preschoolers.
  • Collaborated with parents to support child development through regular communication and engagement initiatives.
  • Built strong relationships with parents, providing regular updates on student progress and addressing concerns promptly.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.

Client Care Coordinator

Advanced Home Health
08.2020 - 01.2022
  • Coordinated patient care schedules to enhance service delivery efficiency.
  • Managed client intake processes, ensuring accurate documentation and compliance with healthcare regulations.
  • Analyzed care plans to ensure alignment with client needs, optimizing service outcomes and resource allocation.
  • Maintained detailed records of client interactions, enabling accurate tracking and reporting of performance metrics.
  • Developed and maintained strong relationships with clients to foster trust and satisfaction.
  • Managed multiple calendars, ensuring timely communication and follow-up with clients.

Client Care Coordinator

Trinity at Home
02.2018 - 03.2020
  • Oversaw client care operations, ensuring high service standards and compliance with policies.
  • Developed training programs to improve staff performance and promote best practices.
  • Led client care team to enhance service delivery and resolve complex client issues.
  • Analyzed client feedback data to identify service gaps and recommend improvements.
  • Oversaw daily operations of the Client Care team, ensuring timely and accurate support for clients.
  • Developed training materials to support new employees in understanding operational procedures.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Managed multiple calendars, ensuring timely communication and follow-up with clients.
  • Trained new staff on scheduling protocols, enhancing team productivity and consistency in service delivery.
  • Answered phone calls and answered questions from potential customers.
  • Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.

Assistant

Miller's Complete Tree Service
02.2015 - 08.2018
  • Coordinated scheduling of tree service appointments to optimize crew efficiency and customer satisfaction.
  • Completed daily logs for management review.
  • Assisted in managing client communications, addressing inquiries, and providing service updates promptly.
  • Supported project management by tracking inventory levels of equipment and tools necessary for daily operations.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
  • Improved data management by creating comprehensive databases for easier access to critical information.
  • Optimized expense tracking, significantly reducing overhead costs by meticulously reviewing and reconciling monthly expenses.

Nurse Aide I

The Laurels/The Haven in Highland Creek
08.2014 - 05.2016
  • Provided compassionate care to residents, ensuring comfort and dignity during daily activities.
  • Monitored vital signs and reported changes to healthcare team for timely intervention.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Kept accurate records of patients' care, condition, and progress.
  • Assisted nursing staff with patient assessments and documentation for effective care planning.

Shift Leader

Subway
06.2011 - 12.2013


  • Supervised daily operations to ensure efficient workflow and high-quality customer service.
  • Managed inventory levels, reducing waste through effective stock rotation practices.
  • Implemented safety protocols, enhancing workplace safety and compliance with health regulations.
  • Resolved customer complaints swiftly, improving overall customer satisfaction ratings.
  • Analyzed sales trends to inform menu adjustments and promotional strategies, driving increased revenue.
  • Completed cash and credit card transactions accurately using POS software.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.

Education

Associate in Applied Science - Medical Office Administration

Randolph Community College
12.2023

Medical Office Administration Diploma - undefined

Randolph Community College
05.2023

Office Administration Microsoft Excel Certificate - undefined

Rowan-Cabarrus Community College
12.2018

Nurse Aide I - undefined

Rowan-Cabarrus Community College
06.2014

High School Diploma - undefined

Wheatmore High School
06.2012

Skills

  • Patient care expertise
  • Process optimization
  • Experience in HIPAA compliance
  • Insurance eligibility verification
  • Organized scheduling coordination
  • Detailed data tracking
  • Data privacy management
  • Organizational time strategies
  • Customer engagement
  • Strong attention to detail
  • Ethical decision-making
  • Patient care coordination
  • Continuous improvement strategies

Timeline

Patient Experience Navigator

Mequest
11.2023 - Current

Preschool Lead Teacher

Hopewell United Methodist Church
08.2022 - 01.2023

Client Care Coordinator

Advanced Home Health
08.2020 - 01.2022

Client Care Coordinator

Trinity at Home
02.2018 - 03.2020

Assistant

Miller's Complete Tree Service
02.2015 - 08.2018

Nurse Aide I

The Laurels/The Haven in Highland Creek
08.2014 - 05.2016

Shift Leader

Subway
06.2011 - 12.2013

Medical Office Administration Diploma - undefined

Randolph Community College

Office Administration Microsoft Excel Certificate - undefined

Rowan-Cabarrus Community College

Nurse Aide I - undefined

Rowan-Cabarrus Community College

High School Diploma - undefined

Wheatmore High School

Associate in Applied Science - Medical Office Administration

Randolph Community College

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Kansas Miller