Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Kaniyah Whidby

Clayton

Summary

Dedicated and meticulous mental health professional with a solid foundation in case management, crisis intervention, and community assistance. Knowledgeable about dealing with a variety of groups, such as individuals with special needs, teenagers, and children. Competent in creating customized plans, carrying out risk analyses, and offering encouraging counseling in community, educational, and residential contexts. Proficient at establishing cooperative connections, cultivating trust, and making sure services complement client-centered objectives.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Crisis Counselor

Crisis Text Line
Clayton
05.2025 - Current
  • Provide real-time emotional support and active listening to individuals in crisis through confidential text-based communication.
  • Conduct suicide, self-harm, and abuse risk assessments; develop and implement safety plans when needed.
  • Guide clients in identifying coping strategies and community resources to address mental health challenges.
  • Maintain detailed documentation for continuity of care and evaluation purposes.

Claims Representative

Cigna Insurance Company
Phoenix
07.2022 - 12.2022
  • Assisted clients in understanding insurance benefits and navigating claims disputes, often during periods of stress or hardship.
  • Coordinated with healthcare providers and case managers to resolve coverage issues impacting mental health treatment access.
  • Collaborated with team members to enhance workflow and streamline claim processing.

Services Specialist & Supervisor

United States Air Force, USAF
Osan
03.2017 - 03.2021
  • Coordinated support services for diverse populations, ensuring needs were met with dignity and respect.
  • Supervised teams of 15–20 members, providing guidance, training, and performance feedback.
  • Managed administrative and logistical operations, including scheduling, documentation, and compliance with regulations.
  • Built rapport with individuals in high-stress environments, providing conflict resolution and emotional support.

Education

Bachelor of Science - Psychology

Grand Canyon University
Phoenix, AZ
09-2025

High School Diploma -

Robert E L High School
Jacksonville, FL
07-2016

Skills

  • Crisis Intervention & Safety Planning
  • Person-Centered Planning
  • Supportive Counseling
  • Case Management & Service Coordination
  • Mental Health Documentation & Reporting
  • Child & Adolescent Behavioral Support
  • Community Resource Navigation
  • Trauma-Informed Care
  • Interdisciplinary Collaboration

Certification

  • 30+ Hours Crisis Intervention & Trauma-Informed Care Training – Crisis Text Line
  • Basic Life Support (BLS) – American Heart Association
  • Suicide Prevention & Risk Assessment (Applied during crisis work)

Accomplishments

United States Air Force – Senior Airman | March 2017 – March 2021

  • Honorable Service | Leadership, discipline, and crisis management experience

Timeline

Crisis Counselor

Crisis Text Line
05.2025 - Current

Claims Representative

Cigna Insurance Company
07.2022 - 12.2022

Services Specialist & Supervisor

United States Air Force, USAF
03.2017 - 03.2021

Bachelor of Science - Psychology

Grand Canyon University

High School Diploma -

Robert E L High School
Kaniyah Whidby