KANIYAH GAMBLE
Fayetteville
Summary
Achieved high levels of customer satisfaction through effective management of inbound calls. Cultivated lasting relationships with clients, contributing to overall company success. Maximized CRM system capabilities to streamline processes and improve service efficiency.
Collaborated with cross-functional teams to enhance project outcomes and adapt to changing project requirements.
Achieved team success through proactive problem-solving and effective communication. Contributed to positive results by embracing new challenges with enthusiasm. Advanced organizational objectives through dedicated efforts and strategic collaboration.
Overview
7
7
years of professional experience
Work History
Quality Assurance Analyst
ResultsCx
Fayetteville, NC
05.2025 - 02.2026
- Developed and executed comprehensive test plans to ensure software quality and functionality.
- Identified, documented, and tracked defects using Jira, facilitating effective resolution and communication.
- Collaborated with cross-functional teams to define testing requirements and improve product specifications.
- Conducted regression testing to verify bug fixes and maintain system integrity post-deployment.
- Graded calls of agents to ensure they are following company guidelines.
Customer Service Representative
ResultsCx
Fayetteville, NC
01.2025 - 05.2025
- Developed and executed comprehensive test plans to ensure software quality and functionality.
- Identified, documented, and tracked defects using Jira, facilitating effective resolution and communication.
- Collaborated with cross-functional teams to define testing requirements and improve product specifications.
- Conducted regression testing to verify bug fixes and maintain system integrity post-deployment.
- Graded calls of agents to ensure they are following company guidelines.
Payroll Analyst
ResultsCX
Fayetteville, NC
02.2024 - 12.2024
- Processed bi-weekly payroll for over 500 employees using ADP Workforce Now.
- Developed and maintained payroll documentation to streamline auditing processes.
- Collaborated with HR to resolve employee inquiries regarding compensation and benefits.
- Analyzed payroll data to ensure accuracy and compliance with federal regulations.
- Provided exceptional customer service when addressing employee inquiries about paychecks or withholdings, fostering positive workplace relations.
Security
Marksman Security
Winston-Salem, NC
02.2023 - 10.2023
- Monitored security cameras to ensure safety and security of all guests. Patrolled different buildings
Package Handler
Fed Ex Ground
Winston-Salem, North Carolina
03.2022 - 05.2022
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
Customer Service Representative and Server
Pizza Hut
Fayetteville, North Carolina
05.2019 - 08.2020
- Developed strong relationships with customers by providing personalized assistance and support. Served guests as well.
Education
Bachelor of Arts - Psychology
Winston-Salem State University
Winston-Salem, NC12.2023
Skills
- Clear communication
- Adaptability
- Business Acumen
- Problem-solving skills
- Cordial
- Leadership Management
- Call Management
- Data Entry
- Research
- Building rapport
- Customer Relationship Management (CRM)
- Quality assurance
- Data analysis
- Quality assurance controls
Activities
- Minority Association for Premed Students
- PRISM club
- ASL club
- Psychology club
- Phi Eta Sigma National Honor Society
- Psi Chi International Honor Society in Psychology
Timeline
Quality Assurance Analyst
ResultsCx
05.2025 - 02.2026
Customer Service Representative
ResultsCx
01.2025 - 05.2025
Payroll Analyst
ResultsCX
02.2024 - 12.2024
Security
Marksman Security
02.2023 - 10.2023
Package Handler
Fed Ex Ground
03.2022 - 05.2022
Customer Service Representative and Server
Pizza Hut
05.2019 - 08.2020
Bachelor of Arts - Psychology
Winston-Salem State University