Kaneesha Evans
Winston Salem,NC
Summary
Strong and vital Patient Services Representative with a proven track record at Atrium Health Wake Forest Baptist, excelling in insurance verification and appointment scheduling. Demonstrated exceptional customer service and problem-solving skills, enhancing patient satisfaction and streamlining processes. Adept at managing electronic health records while maintaining confidentiality and accuracy under pressure.
Personable and dedicated, equipped with relevant qualifications for providing exceptional patient services. Understands importance of patient confidentiality and accurate record-keeping, with strong skills in communication and administrative tasks. Committed to enhancing patient satisfaction and streamlining service processes.
Overview
3
3
years of professional experience
Work History
Patient Services Representative
Atrium Health Wake Forest Baptist
11.2022 - Current
- Assisted patients with appointment scheduling and inquiries to enhance overall service experience.
- Coordinated patient check-in processes to ensure efficient workflow and minimal wait times.
- Managed electronic health records system, maintaining accuracy of patient information and documentation.
- Responded to phone calls and emails promptly, addressing patient concerns and directing them appropriately.
- Learned medical terminology and procedures to provide accurate information to patients regarding services offered.
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
- Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Provided excellent customer service to patients and medical staff.
Education
Virgina State University
Petersburg, VASkills
- Insurance verification
- Patient registration
- Appointment scheduling
- Patient confidentiality
- Customer service
- Problem-solving
Timeline
Patient Services Representative
Atrium Health Wake Forest Baptist
11.2022 - Current
Virgina State University
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