KANDYACE BROOK HERRING
High Point
Summary
I am a detail-oriented Sterile Processing Technician, going on two years of related experience. I have excellent verbal and written communication skills with a hardworking and diligent nature. I am a responsible candidate who is eager to provide safe and efficient patient care. I have a strong knowledge of sterilization methods, safety protocols and equipment care. I am an organized and dependable candidate who is successful at managing multiple priorities with a positive attitude. I am willing to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Certified Sterile Processing Technician
Novant Health
04.2023 - Current
- Inspected sterile package integrity prior to distribution.
- Recorded biologicals and test results.
- Wrapped trays, instrument packs, and sets.
- Verified and maintained proper documents and records for sterilization.
- Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
- Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Handled and disposed of sharps, biohazards and other hazardous materials in accordance with established protocols.
- Operated specialized equipment using steam, gas and chemical methods to sterilize equipment.
- Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
- Provided support to medical staff in resolving medical equipment problems.
Sterile Processing Technician
Atrium Health Wake Forest Baptist
12.2021 - 03.2023
- Picked instruments and supplies for surgeries.
- Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
- Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
- Wrapped trays, instrument packs, and sets.
- Operated specialized equipment using steam, gas and chemical methods to sterilize equipment.
- Liaised between medical staff and medical equipment vendors.
Customer Service Specialist
Violino
01.2021 - 12.2021
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Administrative Assistant
Vauth Sagel
07.2018 - 01.2021
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Assisted coworkers and staff members with special tasks on daily basis.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Receptionist
Sistasis Family Practice
01.2018 - 07.2018
- Compiled information from files and research to satisfy information requests.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Maintained confidentiality of information regarding clients and company.
- Corresponded with clients through email, telephone, or postal mail.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Handled cash transactions and maintained sales and payments records accurately.
- Organized, maintained and updated information in computer databases.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Retail Sales Consultant
Sprint
04.2017 - 12.2017
- Managed cash register after end of shift to balance and record accurate transactions.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Oversaw deposits, processed financial transactions and maintained inventory.
- Determined solutions for clients promptly and professionally.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Pharmacy Technician
CVS Pharmacy
02.2014 - 03.2017
- Set up and modified patient profiles to include current medications and insurance details.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Resolved third-party billing, computer system and customer service issues.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Counted, measured and compounded medications following standard procedures.
- Managed opening and closing duties for pharmacy.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Counted and labeled prescriptions with correct item and quantity.
- Collected co-payments or full payments from customers.
- Entered and processed patients' prescriptions into internal system.
Certified Nursing Assistant
Brighton Gardens Senior Living
03.2013 - 01.2014
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Education
Associate of Arts - General Education
Guilford Technical Community College
Jamestown, NC05.2018
Skills
- Daily Workflows
- Equipment and Instrument Sterilization
- Assembling Case Carts
- Wrapping Procedures
- Active Listening
- Instrument Inspection
- Sterilizer Operation
- Processing Instruments
- Decontaminating Surgical Instruments
- Registered Central Service Technician Certification
- Steam Autoclaves Operation
- Prepare Surgical Trays
- Stock Crash Carts
- Sterilization Procedures
- OSHA Guidelines
Certification
- SPT - Sterile Processing Technician (CRCST through IAHCSMM)
- BLS - exp. 03/2025
Timeline
Certified Sterile Processing Technician
Novant Health
04.2023 - Current
Sterile Processing Technician
Atrium Health Wake Forest Baptist
12.2021 - 03.2023
Customer Service Specialist
Violino
01.2021 - 12.2021
Administrative Assistant
Vauth Sagel
07.2018 - 01.2021
Receptionist
Sistasis Family Practice
01.2018 - 07.2018
Retail Sales Consultant
Sprint
04.2017 - 12.2017
Pharmacy Technician
CVS Pharmacy
02.2014 - 03.2017
Certified Nursing Assistant
Brighton Gardens Senior Living
03.2013 - 01.2014
Associate of Arts - General Education
Guilford Technical Community College
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