Relocating from Tucson, Arizona to North Carolina, my family and I are embarking on a new chapter as my husband transitions into a new career. As a military family for the past decade, we are excited for this change. With three children - Braden (14), Korbin (12), and Addison (7) - we lead an active and adventurous lifestyle. Engaged in competitive soccer and Futsal, my kids excel in sports. Personally, I am motivated by my passion for working with people and strive to bring a positive, hardworking, and energetic personality to those around me.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Wake County School Distict
05.2024 - 02.2025
Responded to customer requests for products, services, and company information.
Cross-trained and backed up other customer service managers.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Educated customers about billing, payment processing and support policies and procedures.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Followed up with customers about resolved issues to maintain high standards of customer service.
Investigated and resolved customer inquiries and complaints quickly.
School Nurse and Athletic Director
Casas Christian School
01.2022 - 05.2024
School Nurse
Responsibilities include: Input and accuracy of all students Immunizations records
Oversaw health services for school of 500+ students and faculty.
Currently Stock inhaler Certified through the University of Arizona
Administered medication to students as prescribed by physicians to provide necessary treatment and manage health conditions.
Ordering EPI Pen and Inhalers and Educating the teaching staff on how to administer EPI pen
Administering First Aide to students
Packing all trip backpacks with all necessary medication, emergency contact form and medical forms for each Student
Implemented emergency protocols in medical emergencies to promote safety for students and staff.
Performed health screening for students and faculty by conducting Hearing and Vision evaluations.
Athletic Director
Answering Emails from parents in a timely manner
Ordered equipment for all sports and kept meticulous records on athletic equipment inventory.
Oversaw coach salaries, pay rates and all other program budget aspects.
Arranged transportation for athletes to participate in away games, tournaments and other events.
Built trust with athletes and coaching staff by being courteous, respectful, responsible and professional at all times.
Kindergarden aide
Casas Christian School
01.2021 - 01.2022
Help Kindergarten teacher with teaching and 1 on 1 with students
Teach centers when the teacher is working with small groups
Created, managed, and participated in variety of learning environments and activities to support opportunities for students to develop full potential and achieve learning objectives.
Recognized children's physical, emotional and social needs for personalized support.
Built positive relationships with students and families for safe, trusted learning support.
Delivered lesson plans, implemented school curriculum and used data to create, monitor, and establish personalized learning plan for each student.
Aftercare Teacher
Beautiful Savior Academy
01.2019 - 01.2021
Tutored and assisted children in small groups of individuals to help master assignments and reinforce learning concepts.
Communicated with parents and staff to discuss educational policies and activities and students' learning and behavioral problems.
Prepared after-school enrichment activities for children to encourage student participation.
Organized and supervised games and recreational activities to promote physical, mental and social development in children.
Observed and monitored children's play activities to promote healthy, safe environment.
Hairstylist and Salon Manager
Toni and Guy
01.2006 - 01.2019
Hairstylist: was consistent in reaching my monthly sales and retail goals
While Retaining and acquiring new customers to my book of business
Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Scheduled customer appointments and rearranged individual time slots to meet demand.
Worked to continuously increase salon business through effective sales, service, and operations policies.
Suggested treatments and styles to suit customer appearance and fashion choices.
Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
Controlled inventory by tracking expenses, purchases, and shelf stock.
Resolved guest complaints about service or style.
3-Year-old teacher
KinderCare
01.2004 - 01.2006
Lesson plan and follow a curriculum
Daily reports for each child
Clean and take care of children
Education
High School Diploma -
Flowing Wells High School
Tucson, AZ
05-2004
Cosmetology License - Cosmotology
Arizona Academy of Beauty
Tucson, AZ
05-2006
Skills
Complaint resolution
Scheduling
Account updating
Cultural awareness
Suicide awareness training
Immunization protocols
Electronic records management
Computer skills
Positive and professional
Multi-task management
Spreadsheets
Hospitality and accommodation
Family
Braden, 14, Korbin, 12, Addison, 7, Very active and adventurous family. Kids play competitive soccer and Futsal.
Relocation
Tucson, Arizona, North Carolina
Certification
Bloodborne Pathogens Training – Occupational Safety and Health Administration certified providers.
First Aid and CPR Certified
Interests
I participate in various sports activities for physical activity, camaraderie, and personal growth
Outdoor Recreation
Enjoy hobbies that combine physical activity with outdoor exploration
Camping
Hiking
Volunteering with youth sports programs as a Team Manager
Timeline
Customer Service Representative
Wake County School Distict
05.2024 - 02.2025
School Nurse and Athletic Director
Casas Christian School
01.2022 - 05.2024
Kindergarden aide
Casas Christian School
01.2021 - 01.2022
Aftercare Teacher
Beautiful Savior Academy
01.2019 - 01.2021
Hairstylist and Salon Manager
Toni and Guy
01.2006 - 01.2019
3-Year-old teacher
KinderCare
01.2004 - 01.2006
High School Diploma -
Flowing Wells High School
Cosmetology License - Cosmotology
Arizona Academy of Beauty
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