- Enjoy hobbies that combine physical activity with outdoor exploration
- Horseback Riding
- Passionate about balancing physical health with mental and emotional wellness
- Personal Development and Self-Improvement
Kandace Frye
Rockingham,NC
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Daymark Recovery Services
11.2021 - Current
- Processed confidential client records, ensuring compliance with HIPAA regulations.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Intern
Richmond County Health Department
01.2021 - 05.2021
- Collaborated with healthcare professionals to provide technical support during vaccination clinics.
- Supported administrative tasks, maintaining accurate records of client interactions and services provided.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Collected, arranged, and input information into database system.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Sorted and organized files, spreadsheets, and reports.
Membership Services Representative
First Health of the Carolinas Fitness Center
08.2014 - 03.2020
- Facilitated member inquiries and resolved issues to enhance customer satisfaction.
- Managed membership renewals and processed transactions efficiently.
- Coordinated onboarding processes for new members, ensuring a seamless experience.
- Assisted prospective and established members in person or by telephone.
- Trained junior staff on best practices in customer service and membership management.
- Led tours of facility to show prospects amenities and other benefits of membership.
- Supported new members by facilitating connections with established participants and smooth integration into activities.
- Managed incoming inquiries via phone, email, or in-person, providing comprehensive information about membership options.
- Resolved billing discrepancies by thoroughly reviewing account details and collaborating with finance department when necessary.
- Conducted facility tours for prospective members, highlighting benefits and amenities offered.
- Fostered positive relationships with members by actively engaging in conversation during check-in process or throughout facility usage periods.
- Processed new memberships and renewals, ensuring accurate data entry and timely processing.
- Enhanced member satisfaction by providing exceptional customer service and addressing concerns promptly.
- Delivered informative presentations during orientation sessions for new members, promoting program offerings and services available.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Identified and resolved discrepancies and errors in customer accounts.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained staff on operating procedures and company services.
- Promptly responded to inquiries and requests from prospective customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Successfully resolved escalated member complaints by actively listening, empathizing, discussing solutions together, and following up postresolution.
- Contributed to increased membership sales through personalized follow-up with prospective clients after initial contact or facility tour.
Fitness Instructor
First Health of the Carolinas Fitness Center
08.2012 - 03.2020
- Designed and implemented customized fitness programs for diverse client needs.
- Conducted fitness assessments to determine baseline health metrics and goals.
- Educated gym members on proper form and technique during workouts, reducing the risk of injury while maximizing results.
- Promoted a positive workout environment by fostering strong relationships with clients, resulting in increased customer satisfaction.
- Created an inclusive environment for all participants by modifying exercises to accommodate varying skill levels and physical limitations.
- Explained use of exercise equipment to all participants, prioritizing safety at all times.
- Maintained clean and organized fitness facilities, providing a safe and welcoming space for all gym members.
- Stayed current with CPR and first aid certification to provide emergency response in case of injury.
- Maintained clean and organized workout environment to enhance overall fitness experience.
- Improved client satisfaction, promptly addressing concerns and providing motivational support throughout their fitness journey.
- Encouraged positive mindset among clients, significantly improving their commitment to fitness goals.
- Promoted importance of mental health alongside physical fitness, integrating stress-reduction techniques into workout plans.
- Demonstrated proper form and technique to prevent injury.
- Motivated participants through one-on-one instruction and positive feedback.
- Encouraged participants to stay motivated and reach fitness goals.
- Promoted fitness classes to boost gym attendance.
- Promoted safe and inclusive environment for club clients and members.
- Helped clients reach fitness objectives by providing encouragement and motivation.
Education
Bachelor of Arts - Sociology
University of North Carolina At Pembroke
Pembroke, NC12-2025
Associate of Science - Human Services
Richmond Community College
Hamlet, NC05-2021
High School Diploma -
Richmond Senior High School
Rockingham, NC06-2010
Skills
- Customer service
- Time management
- Customer and client relations
- Computer proficiency
- Clerical support
- Documentation and recordkeeping
- Database entry
- Professional communication
- Scheduling
- Dedicated team player
- Verbal communication
- Appointment scheduling
- Relationship building
- Documentation and reporting
- Prioritization
- Client relations
- Resourceful
- Confidential document control
- Workflow optimization
- Schedule management
- Internal communications
- Multi-line telephone systems
- Quality assurance
- Training
- Teamwork
- Problem-solving skills
- Teamwork and collaboration
- Attention to detail
- Multitasking
- Calm and professional under pressure
- Reliability
- Excellent communication
- Calm under pressure
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Phone etiquette
- Self-motivation
- Stress tolerance
- Conflict resolution
- Professionalism
- Interpersonal communication
- Time management abilities
- De-escalation techniques
- Adaptability
- Written communication
- Professional telephone demeanor
- Policies and procedures adherence
- Client support and assistance
- Ethical practice
- Effective customer communication
- Willingness to learn
- Organizational skills
- Microsoft office
- Interpersonal skills
- Task prioritization
- Diversity and inclusion
- Goal setting
- Professional demeanor
Interests
Timeline
Administrative Assistant
Daymark Recovery Services
11.2021 - Current
Intern
Richmond County Health Department
01.2021 - 05.2021
Membership Services Representative
First Health of the Carolinas Fitness Center
08.2014 - 03.2020
Fitness Instructor
First Health of the Carolinas Fitness Center
08.2012 - 03.2020
Bachelor of Arts - Sociology
University of North Carolina At Pembroke
Associate of Science - Human Services
Richmond Community College
High School Diploma -
Richmond Senior High School