Overview
Work History
Education
Skills
Timeline
Generic

Kanayia Anderson

Greensboro,NC

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Spectrum
03.2023 - 01.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, while enhancing customer experience.
  • Handled on average 10-12 inbound/outbound calls a day while maintaining above average performance

Fraud Prevention Representative

Jack Henry & Associates
09.2020 - 02.2023
  • Improved customer trust by promptly addressing and resolving reported instances of fraud.
  • Maintained detailed records of all detected fraud incidents for future reference and analysis.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Delivered prompt service to prioritize customer needs while managing over 80+ inbound calls a day.

Education

Business Administration And Management

Guilford Technical Community College
Jamestown, NC

High School Diploma -

Eastern Guilford High School
Gibsonville, NC
06.2019

Skills

  • Problem solving
  • Active listening
  • Empathy
  • Positive attitude
  • Willingness to assist
  • Multitasking
  • Time management
  • Product knowledge

Timeline

Customer Service Representative

Spectrum
03.2023 - 01.2025

Fraud Prevention Representative

Jack Henry & Associates
09.2020 - 02.2023

Business Administration And Management

Guilford Technical Community College

High School Diploma -

Eastern Guilford High School

Similar Profiles

CREATE PROFILE
Kanayia Anderson