Kanayia Anderson
Greensboro,NC
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Spectrum
Remote
03.2023 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, while enhancing customer experience.
- Handled on average 10-12 inbound/outbound calls a day while maintaining above average performance
Fraud Prevention Representative
Jack Henry & Associates
Remote
09.2020 - 02.2023
- Improved customer trust by promptly addressing and resolving reported instances of fraud.
- Maintained detailed records of all detected fraud incidents for future reference and analysis.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Delivered prompt service to prioritize customer needs while managing over 80+ inbound calls a day.
Education
Business Administration And Management
Guilford Technical Community College
Jamestown, NCHigh School Diploma -
Eastern Guilford High School
Gibsonville, NC06.2019
Skills
- Problem solving
- Active listening
- Empathy
- Positive attitude
- Willingness to assist
- Multitasking
- Time management
- Product knowledge
Timeline
Customer Service Representative
Spectrum
03.2023 - 01.2025
Fraud Prevention Representative
Jack Henry & Associates
09.2020 - 02.2023
Business Administration And Management
Guilford Technical Community College
High School Diploma -
Eastern Guilford High School