Kamisha Mebane

Harrellsville

Summary

Dedicated and solutions-oriented Customer Service Representative with over five years of experience providing exceptional support in fast-paced environments. Proficient in handling customer inquiries, resolving issues, and ensuring satisfaction across multiple communication channels, including phone, email, and live chat. Known for strong problem-solving abilities, excellent communication skills, and the ability to maintain a positive and professional demeanor under pressure. Experienced in maintaining product knowledge, managing customer accounts, and collaborating with cross-functional teams to meet company objectives. Committed to delivering high-quality service and building lasting customer relationships.

Overview

years of professional experience

Work History

Customer Claims Specialist

Allstate Insurance Co

03.2024 - Current

Examines the details of the claim, including the policy coverage and the circumstances surrounding the incident like accidents, and property damage.
Communicate with policyholders, insurance agents, adjusters, medical providers, and legal teams to collect information, clarify details, and keep everyone informed about the status of the claim.
Identified potential fraudulent activities through thorough investigation, protecting company assets and resources.
Established strong relationships with third-party vendors for seamless coordination during claim investigations and resolutions.
Streamlined claims process for faster resolution, resulting in improved customer experience.
Evaluating claims, ensuring they meet the requirements, and facilitating settlements while maintaining company policies and customer satisfaction.

Retention Specialist

ADT Security

03.2023 - 12.2023

Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
Negotiated contract renewals, securing continued business partnerships with satisfied clients.
Built constructive customer relationships to improve loyalty and recommendations.
Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
Ensured customers were happy, resolving their issues, and offering incentives or solutions to keep them engaged with the company.

Customer Service Representative

Verizon Wireless

08.2020 - 12.2022

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Receiving Department

Lowes Distribution

04.2015 - 07.2021

Maintained a safe working environment by enforcing safety policies and conducting regular inspections.
Implemented comprehensive training programs for new hires, resulting in a more skilled and efficient workforce.
Mentored junior staff members, helping them develop valuable skills that led to promotion opportunities within the company.
Developed standard operating procedures for all tasks within the department, promoting consistency in performance across team members.
Minimized product damage during receiving process by implementing proper handling techniques and staff training.
Streamlined communication channels between receiving department and other internal teams to facilitate seamless integration of goods into inventory system.

Education

High School Diploma -

Bertie High School

Windsor

12-2009

Skills

Advanced Negotiation Abilities
Analysis of Customer Insights
Solution Development
Claims Assessment Expertise
Client Interaction Proficiency
Payment Transaction Management

Effective Time Management
Collaborative Teamwork
Strategic Decision-Making
Advanced Microsoft Office Skills
Effective Team Leadership

Timeline