Kamisha Hill

I serve as the first point of contact for patients, providing courteous and professional assistance in person and over the phone. I am responsible for scheduling, confirming and managing patient appointments while ensuring accuracy and efficiency. Verify insurance eligibility, obtain authorizations, and process billing or payment transactions . Maintain and update patient records in compliance with HIPAA and organizational standards. Address patient inquires and concerns, escalating issues as needed to ensure timely resolution. handle high volume calls with professionalism and attention to detail.

Provide administrative support to nursing staff by managing patient records, updating charts, and ensuring documentation accuracy. Answer phones, route calls, and respond to patient, family, and staff inquires with professionalism and discretion. Coordinate admissions, transfers, and discharges, ensuring all paperwork and communication are completed promptly. Maintain and organize medical supplies, forms, and unit files to support daily operations. Serve as a liaison between residents, families, and interdisciplinary teams to promote effective communication and care coordination. Uphold HIPAA standards and facility polices in all administrative and patient interactions.