Kamila Gomez
Seattle
Summary
Dynamic professional with a proven track record at Dairy Queen Grill & Chill, excelling in customer service and effective communication and demonstrating resilience and initiative in fast-paced environments. Recognized for leadership qualities and training new team members.
Overview
1
1
year of professional experience
Work History
Crew Member
Dairy Queen Grill & Chill
04.2025 - 09.2025
- Assisted in maintaining cleanliness and organization of work area.
- Engaged with customers to provide exceptional service and address inquiries.
- Operated cash register, handling transactions efficiently and accurately.
- Collaborated with team members to ensure smooth daily operations.
- Prepared food items according to established quality standards and recipes.
- Stocked shelves and managed inventory levels to support demand flow.
- Adapted quickly to changing tasks in a fast-paced work environment.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Trained new team members on procedures, customer service, and sales techniques.
Hostess
La Costa
06.2024 - 01.2025
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing guest flow and seating arrangements.
- Communicated effectively with kitchen and waitstaff to enhance service efficiency.
- Handled customer inquiries, providing prompt assistance and information.
- Assisted in maintaining cleanliness and organization of dining area.
- Collaborated with team members to improve overall guest experience.
- Adapted quickly to changing circumstances during peak service hours.
- Monitored dining room activity to anticipate guest needs effectively.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Education
High School Diploma - Psychology
Seattle Pacific University
Seattle, WASkills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Clear communication
- Cleaning
- Attention to detail
- Customer engagement
- Taking orders
- Cleaning and sanitizing
- Self-discipline
- Interactive communication skills
- Integrity and honesty
- Initiative and Self-motivation
- Basic math
- Verbal and written communication
- Leadership qualities
- Drive-thru operations
- Crew leadership
- Resilience and persistence
- Inventory restocking
- Creativity and innovation
- Telephone etiquette
Languages
Spanish
Native or Bilingual
Timeline
Crew Member
Dairy Queen Grill & Chill
04.2025 - 09.2025
Hostess
La Costa
06.2024 - 01.2025
High School Diploma - Psychology
Seattle Pacific University