Kamil Alston
Kannapolis
Summary
Dynamic and results-driven professional with extensive experience at The UPS Store Inc., excelling in customer service and point-of-sale systems. Proven ability to resolve conflicts and enhance customer engagement, while effectively managing team collaboration and time management. Committed to delivering high-quality service and maintaining brand consistency in all projects.
Overview
13
13
years of professional experience
Work History
Sales Associate Manager
The UPS Store Inc.
Kannapolis
09.2025 - Current
- Assisted customers with shipping, printing, and packaging services.
- Trained new team members on store policies and procedures.
- Handled customer inquiries and resolved issues efficiently.
- Processed transactions using point-of-sale systems accurately.
- Ensured cleanliness and safety standards throughout the store.
- Performed customer service duties such as greeting customers, answering questions, and resolving complaints.
Associate
Decadence Popcorn, LLC
Kannapolis
04.2025 - 09.2025
- Assisted in daily popcorn production and quality control processes.
- Maintained cleanliness and organization in production areas and storage spaces.
- Collaborated with team members to ensure timely product delivery.
- Handled inventory management, including stock monitoring and replenishment.
- Engaged with customers, providing product information and addressing inquiries effectively.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Organized backroom areas to maintain a clean and organized work environment.
- Performed cash register functions accurately and efficiently.
- Processed payments using point-of-sale systems.
Front Desk Night Auditor
Hilton Garden Inn Hotel
Durham
04.2021 - 12.2023
- Managed front desk operations during night shifts, ensuring smooth guest experiences.
- Processed check-ins and check-outs efficiently, maintaining accurate guest records.
- Handled cash and credit transactions, balancing nightly financial reports.
- Responded to guest inquiries and resolved issues promptly to enhance satisfaction.
- Collaborated with housekeeping to ensure room readiness for incoming guests.
- Ensured that all paperwork was processed properly before closing out shift.
- Utilized problem solving skills when confronted with difficult situations involving customers or personnel.
- Performed balance procedures for hotel accounts and resolved discrepancies.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Generated daily, weekly, and monthly reports to close out day and meet objectives.
- Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
Design Assistant
The P Press
Durham
03.2013 - 08.2013
- Coordinated with team members to gather design requirements and specifications.
- Conducted research on design trends to inform project direction and ideas.
- Managed project timelines, ensuring all deadlines were met efficiently.
- Developed mock-ups and prototypes for client review and feedback sessions.
- Maintained organized project files and documentation for easy access by the team.
- Managed multiple projects simultaneously while meeting deadlines efficiently.
- Ensured brand consistency across all visual assets produced by the team.
- Collaborated with other designers to create fresh concepts and ideas.
- Utilized Adobe Creative Suite software such as Photoshop, Illustrator, InDesign, Acrobat Pro to create graphics and layouts.
Education
Bachelor of Arts - Studio Arts
High Point University
High Point, NC12-2007
High School Diploma -
East Chapel Hill High School
Chapel Hill, NC06-2003
Skills
- Point-of-sale systems
- Customer service
- Data entry
- Work independently
- Visual merchandising
- Team collaboration
- Problem solving
- Effective communication
- Time management
- Conflict resolution
- Customer engagement
- Graphic design
- Attention to detail
- Multi-tasking
- Creative and artistic
References
References available upon request.
Timeline
Sales Associate Manager
The UPS Store Inc.
09.2025 - Current
Associate
Decadence Popcorn, LLC
04.2025 - 09.2025
Front Desk Night Auditor
Hilton Garden Inn Hotel
04.2021 - 12.2023
Design Assistant
The P Press
03.2013 - 08.2013
Bachelor of Arts - Studio Arts
High Point University
High School Diploma -
East Chapel Hill High School