Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
Work History
Front Desk Associate
Sparetime Entertainment
9600 Pineville-Matthews Rd, Pineville, NC 28134
09.2025 - Current
Managed guest check-ins and check-outs, ensuring smooth operations and positive first impressions.
Resolved customer inquiries and concerns promptly, enhancing overall guest satisfaction.
Developed comprehensive knowledge of facility offerings, providing accurate information to guests for enhanced experiences.
Trained new front desk staff on procedures and systems, fostering a collaborative work environment.
Organized front desk area to maintain a professional and welcoming appearance for guests.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Retail Associate/ Security
Ross Dress For Less
9547 South Blvd, Charlotte, NC 28273
05.2024 - 09.2025
Resolved customer issues promptly, contributing to positive feedback and repeat business.
Trained new associates on store policies, procedures, and customer service best practices.
Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
Greeted customers, helped locate merchandise, and suggested suitable options.
Host
Duckworth's Grill And Taphouse
4625 Piedmont Row Dr Suite 115A, Charlotte, NC 282
11.2023 - 04.2024
Greeted and seated guests promptly, ensuring a welcoming atmosphere.
Managed waitlists efficiently, optimizing table turnover and guest flow.
Monitored dining room activity to support staff during peak hours effectively.
Implemented improvements in seating strategies to reduce wait times for guests.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Contributed to team success through effective communication and cooperation with coworkers and management.
Host
Olive Garden
9421 Pineville-Matthews Rd, Pineville, NC 28134
02.2022 - 11.2023
Greeted and seated guests enthusiastically
Scheduled reservations and planned seating arrangement with management prior to dinner service
Performed dining room preparatory work including sanitation of menus, rolling silverware and mopping dining area
Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Maintained cleanliness and organization of the host stand and dining area.
Coordinated with servers to communicate special requests and seating arrangements.
Assisted in training new hosts on procedures and customer service standards.
Resolved guest inquiries and concerns to enhance overall dining experience.
Stocker
Food Lion
317 S Polk St, Pineville, NC 28134
04.2023 - 08.2023
Assisted customers with locating products
Stocked shelves in an efficient and organized way
Worked with other store employees in a collaborative way
Ensured proper sanitation of department
Assisted customers with inquiries, providing exceptional service and product knowledge.
Monitored expiration dates, removing outdated products to ensure quality standards.
Unloaded, sorted and stocked merchandise according to store layout and product placement.
Customer Service and Food Preparation
McDonald's
8560 Park Rd, Charlotte, NC 28210
10.2021 - 02.2022
Operated cash register and POS systems comfortably
Maintained cleanliness and orderliness in the store
Ensuring food and drink orders were taken accurately
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Demonstrated respect, friendliness, and willingness to help wherever needed.