Community-oriented student with proven leadership in dynamic service environments. Expertise in team collaboration, cultural sensitivity, and effective problem-solving. Demonstrated ability to actively listen and adapt to diverse situations.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Starbucks
Charlotte
06.2024 - Current
Supervised daily operations to ensure smooth workflow in a busy coffee shop.
Trained new baristas on beverage preparation and customer service standards.
Managed inventory levels and ordered supplies to maintain stock.
Resolved customer complaints to deliver exceptional service during peak hours.
Communicated job duties, expectations, and policies clearly to employees.
Sales Lead
Journeys Shoes
Charlotte
05.2023 - 01.2024
Achieved daily sales goals by leading team through targeted training and support.
Streamlined inventory processes to guarantee product availability and organization.
Designed impactful visual merchandising displays to improve in-store customer experience.
Analyzed sales trends to pinpoint performance improvement opportunities.
Oversaw cash register operations, processing sales and returns efficiently using POS system.